ABOUT MY ORDER
When we send an order, we automatically send an email with all the shipping information, including a package tracking number. With this, you can follow your order.
It is possible that it may have reached your Junk folder. In any case, sometimes it takes up to 10 minutes to arrive. If it does not arrive, contact us.
It is very likely that the discount code has expired. Contact us to resolve it.
Short and clear answer
1. SHIPPING TERMS
1.1 Receiving your order
You can have your orders delivered to any address you choose (home, workplace, post office, mailbox, etc.). For deliveries to educational institutions, hospitals, public agencies, and other premises with restricted public access, we cannot guarantee that the order will be handed directly to the recipient. The order will be considered fulfilled, and we will be released from liability, once it has been made available to the recipient at the reception desk or other access-control point.
Please provide the delivery address as completely as possible. If your delivery address is difficult to find or access, choose the address of a family member, friend, or trusted person who can receive your shipment.
If the address provided by the customer is incorrect or incomplete and the order cannot be delivered, it will be returned to our warehouse. In this case, the customer will be responsible for any additional shipping costs for resending the order.
1.2 Delivery times
At Roots Barefoot, we do our best to meet our stated delivery times whenever possible. However, please note that these times are estimates only and are not binding or contractual. Factors beyond our control may sometimes affect order delivery, such as damage or breakdowns during transit, lost parcels, local holidays, nobody being home at the time of delivery, and other circumstances.
Processing Time:
Processing time refers to the time we need to prepare your order after receiving it. This includes checking the products, packing them, and preparing them for shipment. Under normal conditions, this process takes 24 hours from the confirmation of your purchase. During periods of high demand, such as promotions or special launches, processing time may be extended due to the volume of orders.
Orders placed on Friday after 4 p.m., or on Saturday or Sunday, are prepared on the following Monday/Tuesday.
Shipping time for in-stock items:
Once the order has been processed and prepared in our warehouses, it is handed over to the carrier, who is responsible for delivering it within the estimated times indicated below.
We always do our best to meet these delivery times. However, once an order has been handed over to the carrier, delivery times may be affected by circumstances beyond ROOTS BAREFOOT's control. We therefore cannot guarantee exact delivery times or be held responsible for any delays attributable to the carrier.
Estimated delivery times by destination
Spain
- Mainland Spain: 24–72 business hours
- Balearic Islands: 24–72 business hours
- Canary Islands: 5–7 business days
Portugal
- Mainland Portugal: 24–72 business hours
Europe
- Rest of Europe: 48–72 business hours
United Kingdom
- UK: 48–72 business hours
United States
- United States: 5-7 business days
Presale orders: All presale orders (including the products they contain) will be shipped when the presale ends. All presale information will be available on the website. If you wish to receive part of a presale order, the corresponding shipping costs must be paid.
- If your order includes presale products, it will be shipped on the estimated date shown on the product page. Shipping costs are paid at the time of purchase, allowing us to prepare and dispatch your order as a priority as soon as it is ready for delivery.
- If an order contains both presale products and in-stock products, everything will be shipped together on the latest availability date, unless the customer requests a partial shipment and pays the corresponding additional costs.
* Black Friday, Christmas and sale seasons: Order preparation and shipping times may be affected by the high volume of orders during these periods. Preparation times may be longer at our warehouse, and logistics companies may experience delivery delays.
(*) Explanatory NOTES:
* Orders are always delivered from Monday to Friday. Occasionally, delivery may take place on Saturday or Sunday, but this is not guaranteed.
* Delivery times are counted from the moment the order leaves our warehouse, which we notify you of by email with the order’s tracking number attached.
* Delays Due to External Causes: Roots Barefoot is not responsible for delays caused by natural phenomena, strikes, disasters, government restrictions, pandemics, or any other event beyond our control.
(*) We do our best to meet the estimated shipping time, but please remember that once the order is in the carrier's hands, we have no control over exact delivery times and are not responsible for any delays in final delivery.
(*) During periods of high demand, such as holidays, promotions, or special launches, processing times may be extended due to order volumes.
1.3 Shipping costs
SPAIN:
Mainland:
- For orders under €50: Express Shipping 24h-72h: €4.50
- For orders under €50: InPost- Locker pickup point: €4.50
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For orders of €50 or more: Express Shipping 24h-72h: free shipping.
Balearic Islands
- Express Shipping: €9
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For orders of €100 or more: Express Shipping 48h-72h: free shipping.
Canary Islands
- Standard shipping: €15.
- For orders of €100 or more: Express Shipping 48h-72h: free shipping.
- Transit times for this shipping service depend on customs clearance. ROOTS Barefoot is therefore not responsible for failure to meet these delivery times due to inspections, stoppages, or delays. We require your national ID number to process these orders.
- All orders shipped to the Canary Islands are subject to customs clearance, which may involve customs handling fees charged by the carrier. ROOTS Barefoot SL is not responsible for these fees (see section 1.7)
PORTUGAL:
- For orders under €50, Express Shipping: €4.50
- For orders of €50 or more, Express Shipping: free shipping.
- We do not ship to the Azores or Madeira.
EUROPE:
- For orders under €80, International Express Shipping: €6.90. France, Italy, Germany, Belgium, Luxembourg, the Netherlands, Austria, Denmark, Finland, and Monaco.
- For orders over €80, International Express Shipping: free shipping.
SWITZERLAND:
- International Express Shipping: €12.
- Shipments to Switzerland are sent under DAP terms (see section 1.7).
UNITED KINGDOM (UK):
For orders under £80.00 GBP:
- UK Standard Delivery: £4.90
For orders of £80.00 GBP or more:
- Free UK Shipping: free shipping.
Shipments to the United Kingdom are sent under DAP terms. Taxes, duties, customs fees, handling charges, or any other costs charged at destination are not included in the product price or shipping costs and must be paid by the customer.
UNITED STATES (USA):
For orders under $80.00 USD:
- US Standard Shipping: $9.99
For orders of $80.00 USD or more:
- US Priority Shipping: free shipping.
Shipments to the United States are made under DAP terms. Import taxes, duties, customs fees, handling charges, or any other costs charged at the destination are not included in the product price or shipping costs and must be paid by the customer.
*Free-shipping promotions apply only to shipments within mainland Spain and Portugal. Shipments to the Canary Islands, Balearic Islands, and the rest of Europe are excluded from these promotions.
** The minimum amount for free shipping may vary at the discretion of ROOTS BAREFOOT SL, depending on promotions, campaigns, etc.
1.4 Reshipments and returns due to delivery issues (incorrect address, recipient absent, or package not collected)
1.4.1 Recipient absent at delivery or package not collected at a service point (SP)
If home delivery cannot be completed because the recipient is absent, the order may be left at the relevant depot or pickup point, in accordance with the carrier's terms.
For orders shipped directly to a pickup point selected by the customer, the package will remain available for the period established by the carrier, generally up to 7 calendar days, although this period may vary depending on the carrier and destination.
The carrier may notify the recipient that the package is available by SMS, email, or other available means. The customer may also check the status of their order through the tracking link provided by ROOTS Barefoot.
If the order is not collected within the established period, it may be automatically returned to our facilities.
Return-to-origin costs
Failure to collect an order that was correctly made available to the recipient may result in additional logistics costs related to return transport, receipt, and handling of the returned goods.
When a return is the result of a cause attributable to the customer, such as failure to collect the package within the stated period or unjustified refusal of delivery, ROOTS Barefoot may charge the additional costs actually incurred, at the following rates:
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Spain and Portugal: €6.
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Other international destinations: €15.
These amounts are intended to partially cover the logistics costs associated with returning undelivered orders. They will only be applied if the costs are actually incurred, proportionate, justifiable, and legally chargeable.
Options once the order has been received at our warehouse
The customer may contact ROOTS Barefoot to request one of the following options:
1. Order reshipment
If the customer wishes to receive the order again, they must cover the applicable return-to-origin costs and the cost of the new shipment.
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Spain and Portugal: €6
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All other international destinations: €15
We will inform the customer of the total amount before arranging reshipment.
2. Order cancellation and refund
If the customer prefers not to receive the order, ROOTS Barefoot will arrange cancellation or termination of the transaction, depending on the circumstances and applicable regulations.
When the failed delivery is attributable to the recipient, the additional return and handling costs listed above will be deducted from the refund.
The original shipping costs will only be deducted where legally applicable, always respecting the consumer’s rights to withdraw and receive a refund.
Returned and unclaimed orders
Once the order has been returned to our facilities for reasons attributable to the recipient, the customer may contact ROOTS Barefoot to request reshipment or arrange the corresponding refund, in accordance with the terms set out in this section.
If 30 calendar days pass from the date the package is received at our warehouse without the customer having requested any action, ROOTS Barefoot may contact them to ask how they would like to proceed.
If we do not receive a response within the additional reasonable period communicated, ROOTS Barefoot may initiate termination of the contract in accordance with applicable regulations, issuing the corresponding refund and charging any additional logistics costs that are duly justified, where legally permitted.
Recipient’s responsibility
The customer must provide accurate contact details and reasonably cooperate with the delivery or collection of the order.
We recommend checking the shipment tracking and following the carrier’s notifications. When ROOTS Barefoot can prove that the package was available at the appropriate collection point and that the customer was properly notified, failure to collect it may be considered attributable to the recipient.
These costs will not be charged when the issue is due to errors by ROOTS Barefoot or the carrier, or to circumstances not attributable to the customer.
1.4.2 Incorrect or incomplete delivery details
The customer is responsible for providing a complete and correct delivery address, as well as the contact details necessary for the shipping company to manage the shipment.
If an order cannot be delivered due to incorrect or incomplete details provided by the customer and is consequently returned to our facilities, the additional costs actually incurred as a result of this issue may be charged.
Return-to-origin costs
When the return is attributable to the recipient, the terms and amounts set out in section 1.4.1 will apply:
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Spain and Portugal: up to €6.
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Other international destinations: up to €15.
These amounts will be subject to the existence and substantiation of the relevant costs.
Cancellation and refund
If the customer decides not to receive the order, the applicable cancellation or termination process will be handled and the relevant refund will be issued, deducting any additional costs attributable to the recipient.
Address changes
Any address change requested after the order has been dispatched will be subject to the carrier’s availability and terms.
If the change incurs additional costs, the customer will be informed before it is processed, whenever possible.
ROOTS Barefoot will not cover costs arising from errors in the details provided by the customer, unless the issue results from an error by our company or the carrier.
Clarification on the right of withdrawal and failed deliveries
The above conditions apply to delivery issues attributable to the recipient, such as failure to collect the parcel, repeated absence, unjustified refusal of delivery, or incorrect or incomplete shipping details.
Failure to collect the parcel does not, in itself, constitute an express or unequivocal communication that the right of withdrawal is being exercised.
These conditions do not replace or limit the consumer’s statutory right of withdrawal, which may be exercised in accordance with current regulations, including before physically receiving the order. When this right is validly exercised, the applicable legal refund and return conditions will apply.
Under no circumstances will consumers be charged costs arising from issues attributable to ROOTS Barefoot or the shipping company, or any amounts that would violate consumer protection regulations.
1.5 Changes to Shipping Addresses and Additional Costs.
If the customer does not notify us of an address change before an order is shipped, and it has to be redirected or rerouted due to a failed delivery, any additional charges incurred by the courier must be paid by the customer. In addition, if the package is returned to our warehouses for subsequent reshipment to the corrected address, the reshipment fee is detailed in the order reshipment section for each additional shipment that must be made.
Any error or change after dispatch may cause a delay that is not your responsibility.
1.6 Shipping to the Canary Islands and Customs Requirements.
To ship to the Canary Islands, the customer must provide their ID at the time of purchase or upon our request. If the customer does not provide this information and the package is held by customs, the shipment cannot be completed. If the customer does not respond and the order is returned to our warehouses, all costs associated with the return and customs handling must be covered by the customer. The order amount will be refunded, minus the costs associated with shipping and returning the package (which will depend on the order's weight and volume).
All orders shipped to the Canary Islands are subject to customs clearance, which may involve customs handling fees (ancillary charges) imposed by the shipping company. These charges are not associated with Roots Barefoot and must be paid by the customer upon delivery.
Although most of our products are exempt from VAT and customs duties due to their value, carriers charge a fee for processing the SAD (Single Administrative Document). This fee is usually 2.5% of the declared value of the order, with a minimum charge that can vary by carrier (usually between €6 and €28).
We recommend checking with the courier responsible for delivery to find out about any potential costs before completing your order. If you refuse the package because you do not accept these charges, the return may not be refundable.
1.7 International Shipping and Customs Policy.
All our international shipments to countries outside the European Union, including the United Kingdom, the United States, Switzerland, Norway, Canada, or other destinations requiring customs procedures, are shipped under DAP.
This means that ROOTS Barefoot is responsible for preparing the order, handing it over to the carrier, and providing the documentation required for international shipping. However, import taxes, tariffs, customs duties, handling fees, customs clearance, storage, or any other costs charged by the authorities or the carrier in the destination country are not included in the product price or the shipping costs paid at checkout, unless expressly stated otherwise during the checkout process.
If incurred, these costs must be paid directly by the customer to the carrier, customs broker, or relevant authority in order to receive the order.
Customs regulations vary by country, so ROOTS Barefoot has no control over these costs and cannot accurately estimate them in advance. We recommend checking the applicable import requirements in the destination country before making a purchase.
If the customer refuses the package, does not pay the applicable customs charges, fails to provide information required by customs or the carrier, or prevents delivery for reasons not attributable to ROOTS Barefoot, any return, storage, handling, customs clearance, return shipping, or reshipping costs incurred will be the customer's responsibility.
If the order is returned to our facilities for any of these reasons, ROOTS Barefoot may, where applicable, issue a partial refund after deducting all logistics, customs, administrative, and shipping costs incurred, including the costs of initial shipping, return shipping, handling, processing, and any additional expenses arising from the issue.
In addition, ROOTS Barefoot is not responsible for delays resulting from customs inspections, failure to pay duties or taxes, documentation requirements, regulatory changes, import restrictions, or any other issue beyond our direct control.
By confirming the order, the customer accepts and understands that, for shipments under DAP terms, any customs, tax, administrative, or handling costs incurred in the destination country are their responsibility.
Our returns policy is governed by Royal Legislative Decree 1/2007 of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users, as well as Law 7/1996 on the Regulation of Retail Trade, amended by Law 47/2002 to adapt it to European Directive 97/7/EC.
At Roots Barefoot, customers have 14 calendar days from receipt of their order to exercise their right of withdrawal, in accordance with current legislation. In addition, our commercial policies offer a simple returns process, also within a period of 14 calendar days. Products must be unused, in their original packaging, and include all tags and accessories; otherwise, we may not accept the exchange or return.
1. SIZE EXCHANGE POLICY
1.1 Footwear size exchange fees
- Spain and the Balearic Islands The first footwear size exchange is free of charge. From the second exchange onward, the cost is €5.90.
- Portugal: The first footwear size exchange is free of charge. From the second exchange onward, the cost is €5.90
- Canary Islands: Size exchanges are not available; returns only.
- International: International size exchanges cost €15. Any shipment outside mainland Spain, Portugal, the Balearic Islands and the Canary Islands is considered international, including countries within the European Union and the rest of Europe.
1.2 Requirements for accepting a footwear size exchange:
- The footwear to be exchanged must arrive at ROOTS Barefoot in perfect condition, with no signs of use that would prevent it from being resold (clean soles, no deformations or wear marks on the materials).
- All tags and the original packaging must be kept.
- The product must be properly protected with additional packaging to prevent damage during shipping.
- If the product or its original box arrives damaged due to inadequate packaging, the exchange will be rejected.
1.3 How do I exchange a size?
- Manage your exchange through our returns platform (Reveni) in the "How to manage size exchanges and returns?" section of our website.
- Enter your order number and email address on the platform and select: size exchange.
- You can select an exchange for the same color or a different one.
1.4 What do you need to do to exchange sizes?
- Complete the process on our REVENI platform.
- Once you’ve completed the process, you’ll receive a return label by email. Show it at the Correos post office when returning the incorrect size. There’s no need to print it. Returns are not handled at your home; you’ll need to take the product to the selected carrier’s facility.
- Protect the original box with packaging to prevent it from being damaged during shipping. Do not stick the shipping label directly onto the box.
- There’s nothing else you need to do. You’ll receive the new size at your home in the next few days.
1.5 Size or product exchanges for ROOTS CARE, socks, and hygiene accessories
For hygiene reasons, Roots Care range products, socks, insoles, and accessories that come into direct contact with the body are subject to special exchange and return conditions.
We may accept size or product exchanges for ROOTS CARE and SOCKS products, always subject to prior approval by Roots Barefoot and only if the product meets all of these conditions:
- It has not been used.
- It has not been tried directly on the skin.
- It has not been unsealed.
- Its original packaging remains intact.
- It retains all its original tags, seals, bags, boxes, or packaging.
- It shows no signs of tampering, use, wear, dirt, odor, stains, hair, traces of skin, deformation, or any indication that would prevent it from being resold.
The cost of a size exchange or product exchange for ROOTS CARE and SOCKS is €5.90 (for Spain and Portugal) and €15 (for countries other than these) and will be processed through our exchanges and returns platform, Reveni.
Roots Barefoot reserves the right to reject an exchange or return if, upon receiving the product, we find that it does not meet the stated conditions.
Returns will not be accepted in the following cases, among others:
- ROOTS CARE products with an opened or unsealed package.
- Toe separators, spacers, bands, or balls without their original, intact packaging.
- Socks without a tag, without their original packaging, or showing any sign of having been tried on.
- Insoles that have been used, marked, deformed, or are not in their packaging.
- Products with odors, stains, dirt, hair, traces of skin, or signs of use.
- Incomplete products or products returned without all their original accessories, instructions, bags, or protective packaging.
This policy applies in accordance with Article 103.e of Royal Legislative Decree 1/2007, which excludes the right of withdrawal for sealed goods that are unsuitable for return for health protection or hygiene reasons and have been unsealed after delivery.
2. RETURN POLICY
2.1 Fees
- Mainland Spain, Balearic Islands: A fee of €5.90 will be charged for the return of up to 2 products, and €3.00 for each additional product.
- Portugal A fee of €5.90 will be charged for returning up to 2 products and €3.00 for each additional product.
- Canary Islands: the customer is responsible for the cost (including customs charges). ROOTS BAREFOOT SL will not pay any return costs not covered by the customer.
- International: A fee of €15.00 will be charged for returning up to 2 products, and €3.00 for each additional product. Any shipment outside mainland Spain, the Balearic Islands, the Canary Islands, and Portugal is considered international, including shipments to countries within the European Union and the rest of Europe.
2.2 Return requirements:
- The footwear must be in perfect condition, with no signs of use that would prevent it from being sold (clean soles, materials with no deformation or signs of wear).
- All tags and the original packaging must be retained.
- The product must be properly protected with additional packaging to prevent damage during shipping.
- If the product arrives damaged or the box is unusable due to inadequate packaging, the return will be rejected.
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Products provided as a promotional gift are part of a sales promotion conditional on the purchase being completed.
In the event of a full or partial order return, the customer must also return the promotional product, unused, in its original packaging, and in a condition suitable for resale.
If the promotional product is not returned, is returned used or incomplete, or is in a condition that prevents it from being resold, ROOTS BAREFOOT reserves the right to deduct from the refund the value of the product not returned, calculated based on its current retail price without the promotion at the time of purchase.
This condition applies regardless of the reason for the return and does not affect the legal right to withdraw from the main order.
2.3 How do I make a return?
- Make your return on our website through the section "How do I manage size exchanges and returns?", following the instructions and accessing our returns platform (Reveni).
- Enter your order number and email address on the platform, then select the product you want to return/exchange.
- Returns are not handled at home; customers must take the product to the selected shipping company’s premises to return it.
2.4 Return process:
In Spain, the Balearic Islands, and Portugal:
- When requesting a return through our REVENI platform, you’ll receive a return label to drop off the package at the designated location (according to the carrier indicated on the label).
- There is no need to print the label; simply show the barcode.
- Once you request the return through our platform, you can choose the refund option that best suits your needs:
- Refund to the original payment method: The amount will be refunded directly to the payment method used to make the purchase,, once the package has been received, inspected, and confirmed to be in good condition.
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Store credit: The return amount is added as credit to your Roots Barefoot account, allowing you to use it on future purchases. Store credit is processed automatically.
Original shipping costs will not be refunded.
ROOTS BAREFOOT SL has up to 30 calendar days to issue the refund.
International (outside mainland Spain, the Balearic Islands, and Portugal), including the Canary Islands:
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The return must also be requested through our REVENI platform. You can select your preferred language in the portal to manage the process.
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Once you have requested the return, you can choose from the available refund options:
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Refund to the original payment method: The amount will be refunded using the same payment method used to make the purchase, once the package has been received and inspected and it has been confirmed that it meets the return conditions.
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Store credit: The amount corresponding to the return will be added as credit to your Roots Barefoot account to use on future purchases.
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Depending on the destination country or region, REVENI may provide a return label or show the ship on your own option. In the latter case, the customer will be responsible for arranging and paying for the shipment of the package to the return address provided in the portal.
Important for returns from territories subject to customs procedures, such as the Canary Islands, the United Kingdom, or other countries outside the customs territory of the European Union:
The shipment must be correctly declared as return of goods / “returned goods”, indicating that these are previously purchased products being returned to the seller and that, therefore, this is not a new sale or a commercial import.
The customer is responsible for correctly completing the necessary documentation to ensure that the return does not incur taxes, duties, import charges, or customs handling fees for ROOTS BAREFOOT SL.
Any return that incurs customs charges, taxes, duties, or handling fees payable by ROOTS BAREFOOT SL may be rejected and returned to the sender.
Important: The refund will be based exclusively on the final amount paid for the product, taking into account any discount or promotion applied at the time of purchase.
Original shipping costs will not be refunded.
ROOTS BAREFOOT SL has up to 14 calendar days to issue the refund in accordance with the applicable conditions.
2.5 Clarification on refunds with discounts applied
Refunds will always be based on the amount paid by the customer, not the original product price.
If the product was purchased with a discount, promotional code, or during a sale, the refund amount will be exactly what the customer paid for the order.
2.6 Returns due to a manufacturing or handling error:
- If the return is due to a defect in the product or an error in shipping by Roots Barefoot, we will cover the return costs in full, provided the product has not been used.
- If a purchased product has a manufacturing defect after use, it will be replaced free of charge.
Please note that, as the product has been used, the amount paid will not be refunded. - If the defect is detected before the product is used, we will cover all costs and can replace it or issue a refund.
- If the defect appears after use and is covered by the warranty, the product will be replaced free of charge, but the purchase price will not be refunded.
2.7 Return restrictions:
For hygiene and safety reasons, we do not accept returns of products that come into direct contact with the skin or whose hygienic integrity may be compromised after handling.
This includes:
- Full ROOTS CARE range: toe separators, spacers, bunion corrector band, ball, etc.
- Socks.
- Insoles.
- Hygiene or foot care accessories.
These products cannot be returned.
You may request size exchanges or product exchanges, subject to prior approval by Roots Barefoot and only if the product is unused, not tried on, unwashed, unsealed, with its tags attached and its original packaging intact.
Exchanges of these products will not be accepted if they have been opened, unsealed, used, tried on, washed, handled, returned without a tag, or show any signs of use.
This policy applies in accordance with Article 103.e of Royal Legislative Decree 1/2007, which excludes the right of withdrawal for sealed goods that are unsuitable for return for health protection or hygiene reasons and have been unsealed after delivery.
2.8 Returns of used products:
- Returns will not be accepted for products showing clear signs of use beyond an initial trial, as they cannot be resold.
- The customer is responsible for ensuring that the product meets their expectations during the permitted trial period.
2.9 Policy on exchanges/returns for discounted items
Products in this category include clearance items, last sizes, or products with a discount of 30% or more. Due to the nature of these products (limited stock and no restocking), the following specific terms apply:
- Under no circumstances will refunds be issued to the original payment method.
- The customer may request a size exchange, subject to stock availability in the same model. As these are the last units, availability for exchanges is not guaranteed.
- If the requested size is unavailable for exchange, or if the customer prefers, they may request a return as store credit, with no expiration date.
- Both exchanges and returns for store credit will be processed at no additional cost to the customer.
- These special terms apply exclusively to products identified as:
- Last sizes
- Clearance products
- Products with a discount of ≥ 30%
2.10 Refunds after using store credit
When a customer chooses to receive a refund as store credit, they agree that the refund amount will be converted into credit for future purchases. This credit may include more favorable terms, such as faster refunds or additional benefits.
Once this method has been selected, any subsequent returns of products purchased using that credit will again be processed as store credit. A refund to the original payment method will not be possible.
This measure is intended to ensure fair use of the exchanges and returns system, preventing repeated use that would allow products to be used at no cost.
By purchasing any of these products, the customer expressly accepts these terms.
So, are there products that CANNOT be exchanged or returned?
“In accordance with Article 103.e of Royal Legislative Decree 1/2007, the right of withdrawal does not apply to sealed products that have been unsealed after delivery for hygiene reasons.
Under the law in force cited at the beginning of this page, the following returns are NOT accepted:
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Items that come into contact with the body when used: For hygiene reasons, these types of items cannot be returned. Examples: the entire RootsCare range (toe separators, spacers, bunion corrector band, ball, etc.), Anatomical Socks, and insoles.
Products in the ROOTS CARE range, socks, and insoles may only be exchanged with prior approval and provided they are unused, unopened, with their tags attached, and in their original packaging, which must be intact.
Exchanges and returns of these products will not be accepted if they have been opened, unsealed, used, tried on, washed, handled, returned without a tag, or show any signs of use.
- Items that are not suitable for resale. They must be returned in the same condition in which they were received, in their individual original packaging and with all tags attached, in perfect condition. Used items are not accepted.
- Products in categories such as clearance items, last sizes, or products with a discount of 30% or more.
- That they are covered by one of the points mentioned above.
Frequently Asked Questions About Exchanges and Returns with REVENI
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What happens if I don’t send the products after requesting a refund?
If you do not send the products within the agreed timeframe, you will be in breach of REVENI’s terms and the process to recover the refund will begin. -
What happens if I send an incorrect product or one that is not in acceptable condition?
If you send an incorrect product or one that has been used, your return will be rejected and REVENI will take the necessary steps to recover the refund. For factory-defective products, you must contact ROOTS Barefoot before starting any process on the platform. -
What should I do if I decide to keep the product after requesting an instant refund?
In this case, please contact the ROOTS BAREFOOT Customer Service team. -
Why do I have to enter my bank account details if I already provided them when I made the purchase?
A bank transfer is required to process the refund. REVENI does not have access to the purchase card details, and your bank details are used exclusively for the refund. -
Is my data safe with REVENI?
Yes, REVENI complies with the GDPR and applies strict internal security policies, as well as undergoing regular audits to ensure your data is protected. -
Why is REVENI contacting me by email if I haven’t shared my data?
By accepting the terms and conditions when requesting an exchange or return, you consent to REVENI contacting you if necessary, for example, in the event of a delay in processing the order.
If you have any other questions, please contact us by email at contacto@rootsbarefoot.com
Yes, but it is important that if you notice a mistake, you let us know as soon as possible. If the order has already been sent, we can only change the street number, floor, or door, not the street name, postal code, or province.
Returns take approximately 7 to 10 days to reach our warehouse. Once we receive the product, if it is in good condition, the refund will be made automatically. The official refund period is 20 days.
We strive hard to provide a reply as quickly as possible, both by email and through online chat. Usually, if we have not answered you within 24/48 hours, please write to us again as the message may have been misplaced.
BAREFOOT FOOTWEAR
To transition to barefoot footwear, start gradually. Wear your barefoot shoes for short periods at first, allowing your feet to adapt. Gradually increase the wearing time to strengthen the muscles. Maintain a natural posture and pay attention to your walking form. Listen to your body and if you feel any discomfort, reduce the wearing time.
We leave you this blog in which we explain how to properly transition to barefoot footwear:
Transition to Barefoot Footwear: A Comprehensive Guide for a Successful Adaptation
Inside each shoe, you will find a link that says "What is my size?". This link will guide you to correctly measure your foot and choose the right size based on the shoe you want.
Remember that for barefoot shoes to make sense, you need to allow an extra margin of about 0.7 cm to the length of your foot.
The FREEDOM MODEL is recommended to be hand washed. Soak or immerse the shoes in warm or cold water with a mild detergent or neutral soap. Use a brush to scrub away dirt. You can remove the laces and soak them or put them in the washing machine. Scrub the entire mesh surface. For cleaning the sole, you can use a stiffer brush. Once cleaned, place the shoes in a cool, well-ventilated place to air dry. Avoid leaving them in the sun or near heat sources, such as radiators, as this can affect the shape and integrity of the materials.
We do not recommend washing them in the washing machine, as some parts of the structure may come apart, deform, or deteriorate.
The insoles must not be washed in the washing machine under any circumstances, as they could break, shrink, or lose color. Always clean them by hand and with great care.
If you choose to wash them in the washing machine (shoes or insoles), it will be at the customer's own risk, and Roots Barefoot will not be responsible for any damage that may occur.
FOR THE URBAN/COURTLINE MODEL it is not advisable to put them in the washing machine. Use a clean, soft cloth or a soft brush to remove dirt from the surface.
Do not use harsh cleaning products.
Once the dirt and residue have been removed, wipe the shoes with a clean, damp cloth to remove any remaining cleaning product.
Let the shoes dry completely in a cool, well-ventilated place. Do not expose the shoes to direct sunlight or heat.
If the shoes are very dirty, you may need to clean them thoroughly with a specialized microfiber cleaner.
Follow the cleaner’s instructions carefully and test it first on a less visible area to ensure it does not damage the leather.
If you choose to wash them in the washing machine (shoes or insoles), it will be at the customer's own risk, and Roots Barefoot will not be responsible for any damage that may occur.
FOR THE LIVANA MODEL:
Do not wash in the washing machine
Exterior: Clean with a damp cloth or soft-bristled brush and neutral soap diluted in water. Gently rub to avoid damaging the technical fabric.
Avoid using harsh products, bleach, or strong detergents.
Print: Wipe with a soft, slightly damp cloth with neutral soap. Do not rub hard to preserve the textures.
Interior: Clean with a barely damp cloth with water and neutral soap. Do not soak the material.
If it has a removable insole, take it out and clean it separately.
Drying: Dry in the shade, in a ventilated place.
Do not use a dryer, radiators, or direct sunlight.
You can place paper inside to absorb moisture and keep the shape.
If you choose to wash them in the washing machine (shoes or insoles), it will be at the customer's own risk, and Roots Barefoot will not be responsible for any damage that may occur.
NOMAD MODEL
Although they can be put in the washing machine, we do not recommend it, mainly because the Nomad has an interior made of a type of material that can clump with the strong spins of the washing machine. It is a bit like putting a down coat in the washing machine.
If you still decide to put them in, always do so:
- On a short and gentle cycle.
- At a low temperature.
- And accompanied by plenty of clothes (towels, blankets, etc.) to prevent them from hitting the drum and becoming deformed or clumped.
But our ideal recommendation is to wash them by hand. You can do it very simply:
- Warm water in a basin or directly under the tap
- With a soft brush, scrub the surface.
- Neutral soap or even a little mild detergent for delicate clothes
- Rinse gently and air dry (no dryer)
ROOTS CARE
We provide you with the link to this blog where we explain the differences in depth.
We do not recommend using the separators for more than 2 hours at a time (this will depend on personal tolerance). Also, they should always be used while moving. With toe spacers, you can wear them all day if you want, as long as you have gradually increased their use.
In both cases, it is essential to start using them for short intervals and increase gradually.
Actually, both types can work well for you; it just depends on when you want to use them.
- Toe separators: we recommend using them for active physical activities. They provide greater spacing between the toes, which will give you better balance. They are more flexible, allowing for more natural movement. They stay fully attached to the foot, so during dynamic sports activities like walking, running, or training, you won’t even notice you’re wearing them!
- Toe spacers: These can be used during less active activities or even while resting. The space between the toes is smaller, which means you can wear them for longer periods without noticing. Also, they do not squeeze the toes, making them more comfortable for long use. The material is harder, which makes them very durable.
Our personal recommendation would be to use the spacers during your workday since you won’t notice you have them on, and combine them with separators during more specific moments like sports, stretching, gym training, etc. These separators offer many benefits in such activities.
We leave you this blog where we talk more about the differences.
It is a rubber band that we are giving away to help not only with the alignment of the toes but also with their strengthening. With this band, you can do stretches, bends, and outward movements of your big toes.
On our Instagram, we show you some exercises.
Download our PDF with the Most common modifications to adapt them 100% to your feet
We leave you this blog where we explain the difference so you can choose which one you need.
To gain the benefits of the muscle-relaxing ball, it is recommended to use it for 5 to 10 minutes daily. This time is enough to massage and relax the feet, improve circulation, and relieve accumulated tension. Remember to listen to your body and adjust the duration according to your comfort and needs.
We recommend starting while seated. As our feet get used to the sensations, we can continue by resting the body on a table so that we can apply more pressure on the foot without putting the full weight of the body down. Over time, you will be able to stand on the ball without feeling any pain; this is the magic of our feet’s adaptation.
It is better to use toe socks instead of regular socks when wearing barefoot shoes. Toe socks allow the toes to spread naturally, promoting a more natural and balanced step. Regular socks tend to squeeze the toes because of the elastic, which goes against the comfort and benefits of barefoot walking.
No. The best way to gain all the benefits of the separators is to use them while moving, engaging in sports activities such as training, running, doing crossfit, but also walking. It is at these times that the foot muscles are activated. If you wear them while still, the foot will return to its shape as soon as you take them off.
We provide you with the link to the page where we explain each of the products in more detail.