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THE MOST FREQUENT QUESTIONS

Related to our barefoot shoe models.
How do I know my size? Plus sign

Inside each shoe, you will find a link labeled "Size Guide." This link will guide you on how to measure your foot correctly and choose the right size based on the model you want.

Remember that for barefoot footwear to make sense, you need to allow an extra margin of about 0.7 cm. That is, when you measure your foot, you will add the recommended margin for the model to that length and look for the closest size in the size chart.

We have an ebook where we explain this in greater depth.

How to make the transition to barefoot? Plus sign

To transition to barefoot footwear, start gradually. Wear your barefoot shoes for short periods at first, allowing your feet to adapt. Gradually increase the wearing time to strengthen the muscles. Maintain a natural posture and pay attention to your walking form. Listen to your body and if you feel any discomfort, reduce the wearing time.

We leave you this blog in which we explain how to properly transition to barefoot footwear:

Transition to Barefoot Footwear: A Comprehensive Guide for a Successful Adaptation

How to clean each model? Plus sign

The FREEDOM MODEL is recommended to be hand washed. Soak or immerse the shoes in warm or cold water with a mild detergent or neutral soap. Use a brush to scrub away dirt. You can remove the laces and soak them separately or put them in the washing machine. Scrub the entire mesh surface. For cleaning the sole, you can use a stiffer brush. Once cleaned, place the shoes in a cool, well-ventilated place to air dry. Avoid leaving them in the sun or near heat sources, such as radiators, as this can affect the shape and integrity of the materials.

We do not recommend washing them in the washing machine, as some parts of the structure may come apart, deform, or deteriorate.

The insoles must not be washed in the washing machine under any circumstances, as they could break, shrink, or lose color. Always clean them by hand and with great care.

If you choose to wash them in the washing machine (shoes or insoles), it will be at the customer's own risk, and Roots Barefoot will not be responsible for any damage that may occur.

FOR THE URBAN/COURTLINE MODEL it is not advisable to put them in the washing machine. Use a clean, soft cloth or a soft brush to remove dirt from the surface.
Do not use harsh cleaning products.
Once the dirt and residue have been removed, wipe the shoes with a clean, damp cloth to remove any remaining cleaning product.
Let the shoes dry completely in a cool, well-ventilated place. Do not expose the shoes to direct sunlight or heat.
If the shoes are very dirty, you may need to clean them thoroughly with a specialized microfiber cleaner.
Follow the cleaner’s instructions carefully and test it first on a less visible area to ensure it does not damage the leather.

If you choose to wash them in the washing machine (shoes or insoles), it will be at the customer's own risk, and Roots Barefoot will not be responsible for any damage that may occur.

FOR THE LIVANA MODEL:

Do not wash in the washing machine

Exterior: Clean with a damp cloth or soft-bristled brush and neutral soap diluted in water. Gently rub to avoid damaging the technical fabric.
Avoid using harsh products, bleach, or strong detergents.
Print: Wipe with a soft, slightly damp cloth with neutral soap. Do not rub hard to preserve the textures.
Interior: Clean with a barely damp cloth with water and neutral soap. Do not soak the material.
If it has a removable insole, take it out and clean it separately.

Drying: Dry in the shade, in a ventilated place.
Do not use a dryer, radiators, or direct sunlight.
You can place paper inside to absorb moisture and keep the shape.

If you choose to wash them in the washing machine (shoes or insoles), it will be at the customer's own risk, and Roots Barefoot will not be responsible for any damage that may occur.


NOMAD MODEL
Although they can be put in the washing machine, we do not recommend it, mainly because the Nomad has an interior made of a type of material that can clump with the strong spins of the washing machine. It is a bit like putting a down coat in the washing machine.

If you still decide to put them in, always do so:

  • On a short and gentle cycle.
  • At a low temperature.
  • And accompanied by plenty of clothes (towels, blankets, etc.) to prevent them from hitting the drum and becoming deformed or clumped.

But our ideal recommendation is to wash them by hand. You can do it very simply:

  1. Warm water in a basin or directly under the tap
  2. With a soft brush, scrub the surface.
  3. Neutral soap or even a little mild detergent for delicate clothes
  4. Rinse gently and air dry (no dryer)



How to make a size exchange or return? Plus sign

The process is very simple; here is a small guide to carry out the procedure and the link to the platform:

GO TO THE EXCHANGES AND RETURNS PLATFORM

At Roots Barefoot, customers have 14 calendar days from the receipt of the order to exercise their right of withdrawal, return, or size exchange, in accordance with current legal regulations. It is essential that the products are unused, in their original packaging, and with all tags and accessories included; otherwise, we may not accept the exchange or return.