At Roots Barefoot, we do our best to meet our stated delivery times whenever possible. However, please note that these times are estimates only and are not binding or contractual. Factors beyond our control may sometimes affect order delivery, such as damage or breakdowns during transit, lost parcels, local holidays, nobody being home at the time of delivery, and other circumstances. 

 

Processing Time:
Processing time refers to the time we need to prepare your order after receiving it. This includes checking the products, packing them, and preparing them for shipment. Under normal conditions, this process takes 24 hours from the confirmation of your purchase. During periods of high demand, such as promotions or special launches, processing time may be extended due to the volume of orders. 

Orders placed on Friday after 4 p.m., or on Saturday or Sunday, are prepared on the following Monday/Tuesday. 

 

Shipping time for in-stock items: 

Once the order has been processed and prepared in our warehouses, it is handed over to the carrier, who is responsible for delivering it within the estimated times indicated below.

We always do our best to meet these delivery times. However, once an order has been handed over to the carrier, delivery times may be affected by circumstances beyond ROOTS BAREFOOT's control. We therefore cannot guarantee exact delivery times or be held responsible for any delays attributable to the carrier.

Estimated delivery times by destination

Spain

• Mainland Spain: 24–72 business hours
• Balearic Islands: 24–72 business hours
• Canary Islands: 5–7 business days

Portugal

• Mainland Portugal: 24–72 business hours

Europe

• Rest of Europe: 48–72 business hours

United Kingdom

• UK: 48–72 business hours

United States

• United States: 5-7 business days

Presale orders: All presale orders (including the products they contain) will be shipped when the presale ends. All presale information will be available on the website. If you wish to receive part of a presale order, the corresponding shipping costs must be paid. 

• If your order includes presale products, it will be shipped on the estimated date shown on the product page. Shipping costs are paid at the time of purchase, allowing us to prepare and dispatch your order as a priority as soon as it is ready for delivery.
  
• If an order contains both presale products and in-stock products, everything will be shipped together on the latest availability date, unless the customer requests a partial shipment and pays the corresponding additional costs.

 

* Black Friday, Christmas and sale seasons: Order preparation and shipping times may be affected by the high volume of orders during these periods. Preparation times may be longer at our warehouse, and logistics companies may experience delivery delays. 

 

(*) Explanatory NOTES:

* Orders are always delivered from Monday to Friday. Occasionally, delivery may take place on Saturday or Sunday, but this is not guaranteed. 

* Delivery times are counted from the moment the order leaves our warehouse, which we notify you of by email with the order’s tracking number attached.

* Delays Due to External Causes: Roots Barefoot is not responsible for delays caused by natural phenomena, strikes, disasters, government restrictions, pandemics, or any other event beyond our control.

(*) We do our best to meet the estimated shipping time, but please remember that once the order is in the carrier's hands, we have no control over exact delivery times and are not responsible for any delays in final delivery.

(*) During periods of high demand, such as holidays, promotions, or special launches, processing times may be extended due to order volumes. 

 

1.3 Shipping costs

 

SPAIN:

Mainland:

 

Balearic Islands

• Express Shipping: €9
• For orders of €100 or more: Express Shipping 48h-72h: free shipping.
  

Canary Islands

• Standard shipping: €15.
• For orders of €100 or more: Express Shipping 48h-72h: free shipping.
• Transit times for this shipping service depend on customs clearance. ROOTS Barefoot is therefore not responsible for failure to meet these delivery times due to inspections, stoppages, or delays. We require your national ID number to process these orders. 
• All orders shipped to the Canary Islands are subject to customs clearance, which may involve customs handling fees  charged by the carrier. ROOTS Barefoot SL is not responsible for these fees (see section 1.7)

 

PORTUGAL: 

• For orders under €50, Express Shipping: €4.50
• For orders of €50 or more, Express Shipping: free shipping.
• We do not ship to the Azores or Madeira. 

 

EUROPE:

• For orders under €80, International Express Shipping: €6.90. France, Italy, Germany, Belgium, Luxembourg, the Netherlands, Austria, Denmark, Finland, and Monaco.
• For orders over €80, International Express Shipping: free shipping.

SWITZERLAND:

• International Express Shipping: €12.
• Shipments to Switzerland are sent under DAP terms (see section 1.7).

 

UNITED KINGDOM (UK):

For orders under £80.00 GBP:

• UK Standard Delivery: £4.90
  

For orders of £80.00 GBP or more:

• Free UK Shipping: free shipping.

Shipments to the United Kingdom are sent under DAP terms. Taxes, duties, customs fees, handling charges, or any other costs charged at destination are not included in the product price or shipping costs and must be paid by the customer.

UNITED STATES (USA):

For orders under $80.00 USD:

• US Standard Shipping: $9.99

For orders of $80.00 USD or more:

• US Priority Shipping: free shipping.

 Shipments to the United States are made under DAP terms. Import taxes, duties, customs fees, handling charges, or any other costs charged at the destination are not included in the product price or shipping costs and must be paid by the customer.

 

*Free-shipping promotions apply only to shipments within mainland Spain and Portugal. Shipments to the Canary Islands, Balearic Islands, and the rest of Europe are excluded from these promotions. 

** The minimum amount for free shipping may vary at the discretion of ROOTS BAREFOOT SL, depending on promotions, campaigns, etc. 

 

1.4 Reshipments and returns due to delivery issues (incorrect address, recipient absent, or package not collected)

 

1.4.1 Recipient absent at delivery or package not collected at a service point (SP)

If home delivery cannot be completed because the recipient is absent, the order may be left at the relevant depot or pickup point, in accordance with the carrier's terms.

For orders shipped directly to a pickup point selected by the customer, the package will remain available for the period established by the carrier, generally up to 7 calendar days, although this period may vary depending on the carrier and destination.

The carrier may notify the recipient that the package is available by SMS, email, or other available means. The customer may also check the status of their order through the tracking link provided by ROOTS Barefoot.

If the order is not collected within the established period, it may be automatically returned to our facilities.

Return-to-origin costs

Failure to collect an order that was correctly made available to the recipient may result in additional logistics costs related to return transport, receipt, and handling of the returned goods.

When a return is the result of a cause attributable to the customer, such as failure to collect the package within the stated period or unjustified refusal of delivery, ROOTS Barefoot may charge the additional costs actually incurred, at the following rates: 

• Spain and Portugal: €6.

• Other international destinations: €15.

These amounts are intended to partially cover the logistics costs associated with returning undelivered orders. They will only be applied if the costs are actually incurred, proportionate, justifiable, and legally chargeable.

Options once the order has been received at our warehouse

The customer may contact ROOTS Barefoot to request one of the following options:

1. Order reshipment

If the customer wishes to receive the order again, they must cover the applicable return-to-origin costs and the cost of the new shipment.

• Spain and Portugal: €6

• All other international destinations: €15

We will inform the customer of the total amount before arranging reshipment.

2. Order cancellation and refund

If the customer prefers not to receive the order, ROOTS Barefoot will arrange cancellation or termination of the transaction, depending on the circumstances and applicable regulations.

When the failed delivery is attributable to the recipient, the additional return and handling costs listed above will be deducted from the refund. 

The original shipping costs will only be deducted where legally applicable, always respecting the consumer’s rights to withdraw and receive a refund.

Returned and unclaimed orders

Once the order has been returned to our facilities for reasons attributable to the recipient, the customer may contact ROOTS Barefoot to request reshipment or arrange the corresponding refund, in accordance with the terms set out in this section.

If 30 calendar days pass from the date the package is received at our warehouse without the customer having requested any action, ROOTS Barefoot may contact them to ask how they would like to proceed.

If we do not receive a response within the additional reasonable period communicated, ROOTS Barefoot may initiate termination of the contract in accordance with applicable regulations, issuing the corresponding refund and charging any additional logistics costs that are duly justified, where legally permitted.

 

Recipient’s responsibility

The customer must provide accurate contact details and reasonably cooperate with the delivery or collection of the order.

We recommend checking the shipment tracking and following the carrier’s notifications. When ROOTS Barefoot can prove that the package was available at the appropriate collection point and that the customer was properly notified, failure to collect it may be considered attributable to the recipient.

These costs will not be charged when the issue is due to errors by ROOTS Barefoot or the carrier, or to circumstances not attributable to the customer.

1.4.2 Incorrect or incomplete delivery details

The customer is responsible for providing a complete and correct delivery address, as well as the contact details necessary for the shipping company to manage the shipment.

If an order cannot be delivered due to incorrect or incomplete details provided by the customer and is consequently returned to our facilities, the additional costs actually incurred as a result of this issue may be charged.

Return-to-origin costs

When the return is attributable to the recipient, the terms and amounts set out in section 1.4.1 will apply:

• Spain and Portugal: up to €6.

• Other international destinations: up to €15.

These amounts will be subject to the existence and substantiation of the relevant costs.

Cancellation and refund

If the customer decides not to receive the order, the applicable cancellation or termination process will be handled and the relevant refund will be issued, deducting any additional costs attributable to the recipient. 

Address changes

Any address change requested after the order has been dispatched will be subject to the carrier’s availability and terms.

If the change incurs additional costs, the customer will be informed before it is processed, whenever possible.

ROOTS Barefoot will not cover costs arising from errors in the details provided by the customer, unless the issue results from an error by our company or the carrier.

Clarification on the right of withdrawal and failed deliveries

The above conditions apply to delivery issues attributable to the recipient, such as failure to collect the parcel, repeated absence, unjustified refusal of delivery, or incorrect or incomplete shipping details.

Failure to collect the parcel does not, in itself, constitute an express or unequivocal communication that the right of withdrawal is being exercised.

These conditions do not replace or limit the consumer’s statutory right of withdrawal, which may be exercised in accordance with current regulations, including before physically receiving the order. When this right is validly exercised, the applicable legal refund and return conditions will apply.

Under no circumstances will consumers be charged costs arising from issues attributable to ROOTS Barefoot or the shipping company, or any amounts that would violate consumer protection regulations.

1.5 Changes to Shipping Addresses and Additional Costs. 

If the customer does not notify us of an address change before an order is shipped, and it has to be redirected or rerouted due to a failed delivery, any additional charges incurred by the courier must be paid by the customer. In addition, if the package is returned to our warehouses for subsequent reshipment to the corrected address, the reshipment fee is detailed in the order reshipment section for each additional shipment that must be made.

Any error or change after dispatch may cause a delay that is not your responsibility.

 

1.6 Shipping to the Canary Islands and Customs Requirements. 

To ship to the Canary Islands, the customer must provide their ID at the time of purchase or upon our request. If the customer does not provide this information and the package is held by customs, the shipment cannot be completed. If the customer does not respond and the order is returned to our warehouses, all costs associated with the return and customs handling must be covered by the customer. The order amount will be refunded, minus the costs associated with shipping and returning the package (which will depend on the order's weight and volume).

All orders shipped to the Canary Islands are subject to customs clearance, which may involve customs handling fees (ancillary charges) imposed by the shipping company. These charges are not associated with Roots Barefoot and must be paid by the customer upon delivery.

Although most of our products are exempt from VAT and customs duties due to their value, carriers charge a fee for processing the SAD (Single Administrative Document). This fee is usually 2.5% of the declared value of the order, with a minimum charge that can vary by carrier (usually between €6 and €28).

We recommend checking with the courier responsible for delivery to find out about any potential costs before completing your order. If you refuse the package because you do not accept these charges, the return may not be refundable.

 

1.7 International Shipping and Customs Policy. 

All our international shipments to countries outside the European Union, including the United Kingdom, the United States, Switzerland, Norway, Canada, or other destinations requiring customs procedures, are shipped under DAP.

This means that ROOTS Barefoot is responsible for preparing the order, handing it over to the carrier, and providing the documentation required for international shipping. However, import taxes, tariffs, customs duties, handling fees, customs clearance, storage, or any other costs charged by the authorities or the carrier in the destination country are not included in the product price or the shipping costs paid at checkout, unless expressly stated otherwise during the checkout process.

If incurred, these costs must be paid directly by the customer to the carrier, customs broker, or relevant authority in order to receive the order.

Customs regulations vary by country, so ROOTS Barefoot has no control over these costs and cannot accurately estimate them in advance. We recommend checking the applicable import requirements in the destination country before making a purchase.

If the customer refuses the package, does not pay the applicable customs charges, fails to provide information required by customs or the carrier, or prevents delivery for reasons not attributable to ROOTS Barefoot, any return, storage, handling, customs clearance, return shipping, or reshipping costs incurred will be the customer's responsibility.

If the order is returned to our facilities for any of these reasons, ROOTS Barefoot may, where applicable, issue a partial refund after deducting all logistics, customs, administrative, and shipping costs incurred, including the costs of initial shipping, return shipping, handling, processing, and any additional expenses arising from the issue.

In addition, ROOTS Barefoot is not responsible for delays resulting from customs inspections, failure to pay duties or taxes, documentation requirements, regulatory changes, import restrictions, or any other issue beyond our direct control.

By confirming the order, the customer accepts and understands that, for shipments under DAP terms, any customs, tax, administrative, or handling costs incurred in the destination country are their responsibility.