At Roots Barefoot we strive to meet the delivery times we offer as much as possible. However, it is important to note that these times are merely informative and are not binding or contractual. Occasionally, factors beyond our control may affect order delivery, such as breakages or breakdowns during transport, lost packages, local holidays, absences at the delivery address at the time of delivery, among others. 

 

Processing Time:
Processing time refers to the period we need to prepare your order once we receive it. This includes product verification, packaging, and preparation for shipping. This process, under normal conditions, is carried out within 24 hours from the confirmation of your purchase. During high demand periods, such as promotions or special launches, this processing time may be extended due to the volume of orders. 

Orders placed on Friday from 4 p.m., and during Saturday and Sunday, are prepared on the following Monday/Tuesday. 

 

Shipping time for items in stock: 

Once the order has been processed and prepared in our warehouses, it is handed over to the carrier, who is responsible for its distribution within the estimated times indicated below.

We strive to always meet these delivery times. However, once the order has been handed over to the carrier, the times may be affected by causes beyond ROOTS BAREFOOT's control, so we cannot guarantee exact delivery times nor be responsible for possible delays attributable to the transport service.

Estimated delivery times by destination

Spain

• Mainland Spain: 24–72 business hours
• Balearic Islands: 24–72 business hours
• Canary Islands: 2–5 business days

Portugal

• Portugal (mainland): 24–72 business hours

Europe

• Rest of European countries: 3–5 business days

United Kingdom

• UK: 48–72 business hours

United States

• United States: 3–5 business days

Pre-order orders: All pre-order orders (along with the products they contain) will be shipped when the pre-order ends. All pre-order information will be visible on the website. If you want to receive part of a pre-order, the corresponding shipping costs will be charged. 

• If your order includes pre-sale products, the shipment will be made on the estimated date indicated on the product page. The shipping cost will be paid at the time of purchase, which allows us to prepare and dispatch your order as a priority as soon as it is ready for delivery.
  
• If an order contains pre-sale products and others in stock, everything will be shipped together on the latest availability date, unless the customer requests a partial shipment by paying the corresponding additional costs.

 

* Black Friday, Christmas, and sale seasons: The preparation and shipping time of orders may be altered due to the high volume of orders handled on those days. In our own warehouse, order preparation times may be extended and logistics companies may experience delays in deliveries. 

 

(*) Explanatory NOTES:

* Order deliveries will always be made Monday to Friday. Occasionally deliveries may be made on Saturday and Sunday, but without obligation. 

* Delivery times are counted from the moment the order leaves our warehouse, which we notify by email including the order tracking number.

* Delays Due to External Causes: Roots Barefoot is not responsible for delays caused by natural phenomena, strikes, disasters, government restrictions, pandemics, or any other event beyond our control.

(*) We strive to meet the estimated shipping time, although please remember that once the order is in the carrier's hands, we have no control over exact delivery times nor are we responsible for possible delays in final delivery.

(*) During high demand periods, such as holidays, promotions, or special launches, this processing time may be extended due to order volume. 

 

1.3 Shipping costs

 

SPAIN:

Peninsula:

 

Balearic Islands

• Express Shipping: 9€

Canary Islands

• Standard shipping: 20€. The transit time for this shipment depends on customs clearance, so in case of inspections, stoppages, or delays, ROOTS Barefoot is not responsible for failure to meet these delivery times. We mandatorily require the DNI to process these orders. 
• All orders shipped to the Canary Islands are subject to customs clearance, which may involve customs handling fees by the shipping company and for which ROOTS Barefoot SL is not responsible (see point 1.7)

 

PORTUGAL: 

• On orders less than €50, Express Shipping: €4.50
• On orders equal to or greater than €50, Express Shipping: free shipping.
• We do not ship to the Azores and Madeira Islands. 

 

UNITED KINGDOM (UK):

On orders less than £60.00 GBP:

• UK Standard Delivery: £4.90
• UK Priority Delivery: £8.99

On orders equal to or greater than £60.00 GBP:

• Free UK Shipping: free shipping.

UNITED STATES (USA):

On orders less than $60.00 USD:

• US Standard Shipping: $9.99

On orders equal to or greater than $60.01 USD:

• US Priority Shipping: free shipping.

 

 EUROPE:

• International Express Shipping zone 1: €12 France, Italy, Germany, Andorra, Belgium, Luxembourg, Netherlands, Switzerland, Austria, Denmark, Norway, Sweden, Monaco.
  
• International Express Shipping zone 2: €15. United Kingdom, Czech Republic, Ireland, Romania, Estonia. 

 

*In the case of free shipping promotions, they will only apply to shipments made within the Peninsula (Spain and Portugal). Shipments to the Canary Islands, Balearic Islands, and the rest of Europe are excluded from these promotions. 

** The minimum amount for free shipping may vary as determined by ROOTS BAREFOOT SL, depending on promotions, campaigns, etc. 

1.4 Reshipments and returns due to delivery problems (incorrect address, absence, or non-collection of the package)

 

1.4.1 Absence at home or package not collected at PS. 

If the customer is not available for delivery, the order will be deposited at the corresponding branch or pickup point for a maximum period of 7 calendar days.

During that period, the carrier (for example, GLS) will notify the customer via SMS and other alerts about the need to pick up their package. If the order is not collected within that timeframe, it will be automatically returned to our warehouse.

Once received at our facilities, the customer has 30 days from the order date to claim it. In that case, they may choose from the following options:

Order reshipment

In case of requesting a reshipment of an order, a fixed logistics cost will apply, intended to cover the costs of return, management, preparation, and new shipment of the package:

• Spain and Portugal: 6 €
• Other destinations: 20 €

Partial refund

In case of requesting a partial refund, the product amount will be refunded, deducting:

• The original shipping costs (if any).
• The logistics cost arising from the management and return of the package, which will be:
• Spain and Portugal: 6 €
• Other destinations: 20 €

 

This fixed cost is a reduced fee. In reality, the actual cost of logistics management is higher, but at ROOTS Barefoot we absorb part of it to make these processes as easy as possible for our customers.

It is the customer's responsibility to track the shipment using the provided tracking number and to pick up the package within the timeframe stipulated by the courier company. The customer will receive automatic notifications (email or SMS) from the carrier. Failure to receive these notifications does not exempt from fulfilling this obligation, as the generation and sending of these messages depend directly on the transport company and the data entered at the time of purchase.

Under no circumstances is Roots Barefoot responsible for costs arising from non-collection or repeated absence, except for errors directly attributable to our company (for example, incorrect address managed by us or defective product).

Once the order has been returned to our warehouse and 30 days have passed without contact from the customer, the order will be considered abandoned and neither a refund nor a reshipment will be possible.

This policy is not only accessible and visible here, but it is also supported by current legislation, specifically Royal Legislative Decree 1/2007 on consumer protection. This regulation establishes that the right of withdrawal applies when the consumer has received the order and decides to return it within 14 days. In this case, the order was not collected, so this right does not fully apply, but rather according to the specific conditions for these situations mentioned above. 

1.4.2 Incorrect delivery details. 

If the order cannot be delivered because the address or phone number provided by the customer is incorrect or incomplete, and the package is returned to our facilities, the customer must bear the costs of return and reshipment.

The cost of reshipment is €6 within the mainland territory. If the destination is outside the Peninsula, the corresponding amount for standard shipping according to the zone will apply (check prices on our website).

Please carefully verify that all delivery details are correct before completing your purchase. If you have any doubts, you can contact us to review the details together and avoid any issues.

If the customer prefers not to receive the order once it has been returned to our warehouse, a partial refund will be processed. In this case, the amount corresponding to the partial refund (detailed in the previous section) will be deducted from the total to be refunded, as compensation for the logistical costs already incurred (initial transport, return, and handling).

 Any error or modification in the address after the order has been dispatched may cause delays or additional costs, for which Roots Barefoot is not responsible.

1.5 Shipping Address Changes and Additional Costs. 

If the customer does not notify a change of address before the shipment of an order, and it has to be redirected or rerouted due to a failed delivery, the additional costs generated by the courier company must be borne by the customer. Furthermore, if the package returns to our warehouses for subsequent reshipment to the corrected address, the reshipment will have a fee detailed in the order reshipment section for each additional shipment that must be made.

Any error or change after dispatch may cause a delay that is not your responsibility.

 

1.6 Shipments to the Canary Islands and Customs Requirements. 

To be able to ship to the Canary Islands, it is essential that the customer provides their DNI at the time of purchase or upon our request. If the customer does not provide this information and the package is held at customs, the shipment cannot be completed. If the customer does not respond and the order is returned to our warehouses, all costs associated with the return and customs handling must be covered by the customer. The order amount will be refunded minus the costs associated with shipping and returning the package (which will depend on the weight and volume of the order).

All orders shipped to the Canary Islands are subject to customs clearance, which may involve customs handling fees (ancillary charges) by the shipping company. These fees are independent of Roots Barefoot and must be borne by the customer at the time of delivery.

Although most of our products are exempt from VAT and duties due to their value, carriers apply a fee for the management of the DUA (Single Administrative Document). This amount is usually a 2.5% charge on the declared value of the order, with a minimum cost that may vary between carriers (usually between €6 and €28).

We recommend consulting with the courier company responsible for delivery to learn about possible costs before finalizing the order. In case of package refusal due to non-acceptance of these charges, the return may not be refundable.

 

1.7 International shipping and customs policy

All our international shipments are made under the DAP (Delivered At Place) modality. This means that, if the order is destined for a country outside the European Union or territories requiring customs procedures, taxes, duties, fees, or any other expenses generated at the customs of the destination country will be borne by the customer.

Customs regulations vary by country, so Roots Barefoot has no control over these costs and cannot estimate them in advance, so we recommend checking the applicable import conditions in your country before making your purchase. On our part, we ensure to prepare the necessary documentation for clearance, but we cannot be held responsible for additional costs that local authorities may require for the release of the goods.

By confirming your order, you accept and understand that if customs charges are generated in the destination country, these will be your responsibility.

Important:
Although the destination country is in Europe, if it is outside the European Union — such as Switzerland, United Kingdom, or Norway, among others — customs duties, import taxes, or additional charges may apply. These costs are not included in the price of your purchase nor in the shipping fees you paid when placing your order, so it is the customer's responsibility to pay them. 

 Additionally, we are not responsible for storage fees or delays resulting from non-payment of these customs charges.