Shipping & Returns

DELIVERY TIMES, SHIPPING COSTS AND RETURNS.

SEND CONDITIONS

1.1 Order receipt

You can receive our orders at the address you choose (home, workplace, Post Office, Mailbox, etc.). Deliveries to Teaching Centers, Hospitals, Public Organizations and other properties where there are restrictions on access to the general public, we do not guarantee that they will be made directly to the recipient, the order being fulfilled and released from liability when the order is has been made available to the recipient at the reception or place that acts as access control.

Please put the delivery address as complete as possible. If your delivery address is difficult to find or access, choose that of a family member, friend or trusted person who can receive your shipment.

1.2 Delivery times

At Roots Barefoot we strive to meet the delivery times we offer as much as possible. However, it is important to keep in mind that these deadlines are merely informative and are not binding or contractual. Sometimes, factors beyond our control may arise that affect the delivery of orders, such as breakages or breakdowns during transport, lost packages, local festivities, absences from home at the time of delivery, among others.

- Orders placed from Monday to Friday : Orders received before 4:00 p.m. will be sent that same day and will be delivered by courier the next business day. Orders received after 4:00 p.m. will be sent the next business day as a general rule, unless our logistics allows it and can be shipped on the same day.

- Orders placed on the weekend : Orders received after 4:00 p.m. on Friday and until 4:00 p.m. the following Monday will be sent on Monday and will be delivered by courier on Tuesday.

Explanatory NOTES:

* Order deliveries will always be made from Monday to Friday , never Saturdays or Sundays, nor holidays.

* Delivery times are counted from the moment the order leaves our warehouse, when we notify you with an email in which we attach the order tracking number.

1.3 Shipping costs

SPAIN:


Peninsula (without Portugal):

  • Express Shipping (home delivery in 24-48 business hours): €3.50

Balearic Islands

  • Express Shipping (home delivery in 24-48 business hours): €7

Canary Islands

Standard 0g–900g (2 to 5 business days): €12.00 EU
Express 0g–3000g (1 to 4 business days): €22.00 EUR

PORTUGAL:

  • Express Shipping (home delivery in 48-72 business hours): €5

EUROPE:

  • International Express Shipping (home delivery in 3-6 business days): €12

Free shipping to all of Spain from €70.

POLITICS OF RETURNS

Our returns policy is governed by Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users, as well as by Law 7/1996 Regulation of Retail Trade, modified by Law 47/2002 to adapt it to European Directive 97/7/EC.

In this framework, Roots Barefoot clients count on a period of 14 days to exercise your right of withdrawal by making an unequivocal statement indicating your decision to cancel your purchases.

If you want to make a return, check the following points first:

– The product must be in perfect condition, with its labels and in its original packaging. It is very important that you return the product to us perfectly packaged. If it is damaged due to inappropriate packaging, we will not be able to accept the return.

– If there is a need to make a return, you can do it automatically on our website, in the returns section (located at the bottom of the website). There you can find the return instructions as well as the link to our returns platform (Reveni).

On this platform you will have to enter your order number and your email. Here you can choose which product you want to return. The return costs €3.75 , which will be subtracted from the amount to be returned. When you request the return, you will be sent a Post Office label so that you can take the package to the office that best suits you. You do not need to print this label, simply showing the barcode at the counter is enough. As soon as we receive the product, we will make the automatic refund.
– If the return is a consequence of an error in the manufacturing or handling of the order by our team, the shipping costs will be paid by us in full. Otherwise (particularly if there is an error in the shipping address), the associated costs must be paid by the customer.

– Products from the ROOTS CARE range do not accept returns or exchanges.

– The amount of the products will be refunded but not the shipping cost (€3.50).

However, contact us at contacto@rootsbarefoot.com if you have questions about how to proceed. Once we receive the merchandise in our warehouses and verify that all of the above conditions are met, we will accept the return of the product and the amount will be refunded - within a maximum period of 20 days - according to the payment method made or, where appropriate, the shipment of the new product.

You should keep in mind that, if it is a credit/debit card, the refund, depending on the specific bank used, may take up to 30 days to be effective.

The customer assumes the costs of the return, which has a fixed cost of €3.75.

Can I make a size and/or model change in sneakers (Roots Casual/ Roots Minimal/ Roots Freedom)?

Unfortunately we cannot currently offer size and/or model changes due to the difficulty of guaranteeing stock availability at all times. We work with limited stocks and it is possible that when changing sizes your number may not be available. Therefore, if you need another size or want to change the color, we recommend making a new purchase and managing the return of the unwanted item.

Are there products that CANNOT be returned?

Based on the current law cited at the beginning of this page, the following returns are NOT accepted:

  1. Items that are in contact with the body for use : These types of items, for hygiene reasons, are not accepted for return or exchange. Examples: Full Root Care range : separators, spacers, aligner band, bunion corrector band, socks...
  2. Items that are not suitable for resale . They must be returned in the same conditions in which they were received, with their original individual packaging and all their labels, in perfect condition. Used items are not accepted.