ABOUT MY ORDER
When we send an order, we automatically send an email with all the shipping information, including a package tracking number. With this, you can follow your order.
It is possible that it may have reached your Junk folder. In any case, sometimes it takes up to 10 minutes to arrive. If it does not arrive, contact us.
It is very likely that the discount code has expired. Contact us to resolve it.
Short and clear answer
1. SHIPPING TERMS
1.1 Order receipt
You can receive our orders at any address of your choice (home, workplace, post office, mailbox, etc.). For deliveries to educational institutions, hospitals, public authorities, and other buildings with restricted public access, we cannot guarantee that the order will be delivered directly to the recipient. The order will be considered fulfilled and we will be released from liability once it has been made available to the recipient at the reception desk or other area serving as an access control point.
Please provide the delivery address as completely as possible. If your delivery address is difficult to find or access, choose the address of a family member, friend, or trusted person who can receive your shipment.
If the address provided by the customer is incorrect or incomplete and the order cannot be delivered, it will be returned to our warehouse. In this case, the customer must bear the additional shipping costs for resending it.
1.2 Delivery time frames
At Roots Barefoot, we strive to meet the delivery time frames we offer whenever possible. However, it is important to note that these time frames are for informational purposes only and are neither binding nor contractual. Circumstances beyond our control may occasionally affect order delivery, such as damage or breakdowns during transport, lost packages, local holidays, the recipient being absent from the delivery address at the time of delivery, and other factors.
Processing Time:
Processing time refers to the period we need to prepare your order once we receive it. This includes verifying the products, packaging them, and preparing them for shipment. Under normal circumstances, this process is completed within 24 hours of your purchase being confirmed. During periods of high demand, such as promotions or special launches, processing time may be extended due to the volume of orders.
Orders placed on Friday from 4:00 p.m. onward, as well as orders placed on Saturday and Sunday, are prepared on the Monday or Tuesday of the following week.
Shipping time for in-stock items:
Once the order has been processed and prepared in our warehouses, it is handed over to the carrier, who is responsible for its distribution within the estimated time frames indicated below.
We always strive to meet these delivery times. However, once the order has been handed over to the carrier, delivery times may be affected by circumstances beyond ROOTS BAREFOOT's control. Therefore, we cannot guarantee exact delivery times or accept responsibility for any delays attributable to the transport service.
Estimated delivery times by destination
Spain
- Mainland Spain: 24–72 business hours
- Balearic Islands: 24–72 business hours
- Canary Islands: 5–7 business days
Portugal
- Mainland Portugal: 24–72 business hours
Europe
- Rest of Europe: 48–72 business hours
United Kingdom
- UK: 48–72 business hours
United States
- United States: 5–7 business days
Preorders: All preorder orders, together with the products they contain, will be shipped when the preorder period ends. All preorder information will be visible on the website. If you wish to receive part of a preorder order, the corresponding shipping costs must be paid.
- If your order includes preorder products, it will be shipped on the estimated date indicated on the product page. Shipping costs will be paid at the time of purchase, allowing us to prepare and dispatch your order as a priority as soon as it is ready for delivery.
- If an order contains preorder products and products in stock, everything will be shipped together on the date when the product with the latest availability becomes available, unless the customer requests a partial shipment and pays the corresponding additional costs.
* Black Friday, Christmas, and sales periods: Order preparation and shipping times may be affected by the high volume of orders handled during these periods. Preparation times may be extended in our warehouse, and logistics companies may experience delivery delays.
(*) EXPLANATORY NOTES:
* Orders are always delivered from Monday to Friday. Occasionally, delivery may take place on Saturday or Sunday, but this is not guaranteed.
* Delivery times are counted from the moment the order leaves our warehouse, which we notify by email with the order's tracking number.
* Delays Due to External Causes: Roots Barefoot is not responsible for delays caused by natural phenomena, strikes, disasters, government restrictions, pandemics, or any other event beyond our control.
(*) We strive to meet the estimated shipping time, but please remember that once the order is in the carrier's hands, we have no control over the exact delivery times and are not responsible for any possible delays in final delivery.
(*) During periods of high demand, such as holidays, promotions, or special launches, this processing time may be extended due to order volume.
1.3 Shipping costs
SPAIN:
Mainland:
- For orders under €50: Express Shipping 24–72 hours: €4.50
- For orders under €50: InPost Locker pickup point: €4.50
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For orders equal to or greater than €50: Express Shipping 24–72 hours: free shipping.
Balearic Islands
- Express Shipping: €9
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For orders equal to or greater than €100: Express Shipping 48–72 hours: free shipping.
Canary Islands
- Standard shipping: €15.
- For orders equal to or greater than €100: Express Shipping 48–72 hours: free shipping.
- The transit time for this shipment depends on customs clearance. Therefore, in the event of inspections, stoppages, or delays, ROOTS Barefoot accepts no responsibility for failure to meet these delivery times. We require the DNI to process these orders.
- All orders shipped to the Canary Islands are subject to customs clearance, which may involve customs handling fees charged by the shipping company; ROOTS Barefoot SL accepts no responsibility for these fees (see section 1.7).
PORTUGAL:
- For orders under €50, Express Shipping: €4.50
- For orders equal to or greater than €50, Express Shipping: free shipping.
- We do not ship to the Azores or Madeira.
EUROPE:
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International Express Shipping, zone 1: €12 France, Italy, Germany, Andorra, Belgium, Luxembourg, the Netherlands, Switzerland, Austria, Denmark, Norway, Sweden, Monaco.
- International Express Shipping, zone 2: €15. Czech Republic, Ireland, Romania, Estonia.
UNITED KINGDOM (UK):
For orders under £60.00 GBP:
- UK Standard Delivery: £4.90
- UK Priority Delivery: £8.99
For orders equal to or greater than £60.00 GBP:
- Free UK Shipping: free shipping.
Shipments to the United Kingdom are sent under DAP terms. Taxes, tariffs, customs duties, handling fees, or any other costs charged at the destination are not included in the product price or shipping costs and must be paid by the customer.
UNITED STATES (USA):
For orders under $80.00 USD:
- US Standard Shipping: $9.99
For orders equal to or greater than $80.00 USD:
- US Priority Shipping: free shipping.
Shipments to the United States are sent under DAP terms. Import taxes, tariffs, customs duties, handling fees, or any other costs charged at the destination are not included in the product price or shipping costs and must be paid by the customer.
*In the case of free-shipping promotions, they will only apply to shipments within mainland Spain and Portugal. Shipments to the Canary Islands, the Balearic Islands, and the rest of Europe are excluded from these promotions.
** The minimum order value for free shipping may vary at the discretion of ROOTS BAREFOOT SL, depending on promotions, campaigns, etc.
1.4 Reshipments and returns due to delivery problems (incorrect address, absence, or failure to collect the package)
1.4.1 Delivery attempt unsuccessful or package not collected at a collection point.
If the customer is unavailable for delivery, the order will be deposited at the relevant branch or collection point for a maximum period of 7 calendar days.
During this period, the carrier (for example, GLS) will notify the customer by SMS and other alerts that the package needs to be collected. If the order is not collected within this period, it will be automatically returned to our warehouse.
Once it has been received at our facilities, the customer has 30 days from the order date to claim it. In that case, they may choose from the following options:
Reshipment of the order
If reshipment of an order is requested, a fixed logistics fee will apply to cover the costs of returning, handling, preparing, and reshipping the package:
- Spain and Portugal: 6 €
- Other destinations: 20 €
Partial refund
If a partial refund is requested, the product amount will be refunded after deducting:
- The original shipping costs (if any).
- The logistics cost arising from the handling and return of the package, which will be:
- Spain and Portugal: 6 €
- Other destinations: 20 €
This fixed cost is a reduced fee. In reality, the actual cost of logistics management is higher, but at ROOTS Barefoot we cover part of it to make these arrangements as easy as possible for our customers.
It is the customer’s responsibility to track the shipment using the tracking number provided and collect the package within the time limit stipulated by the courier company. The customer will receive automatic notifications (by email or SMS) from the carrier. Failure to receive these notifications does not exempt the customer from fulfilling this obligation, as the generation and sending of these messages depends directly on the transport company and the details entered at the time of purchase.
Under no circumstances is Roots Barefoot responsible for costs arising from failure to collect or repeated absence, except in the event of an error directly attributable to our company (for example, an incorrect address handled by us or a defective product).
Once the order has been returned to our facilities, the customer must contact ROOTS Barefoot to arrange reshipment or, where applicable, the corresponding partial refund, in accordance with the conditions indicated above.
If 30 days elapse from the notification of the return or from the date on which the order becomes available at our facilities without the customer contacting us, ROOTS Barefoot may consider this a failure to cooperate in completing the delivery. In that case, we may cancel the transaction and, where applicable, issue a partial refund after deducting the logistical costs incurred for shipping, return, handling, and storage.
Failure to collect the package, refusal of delivery, or the inability to deliver for reasons not attributable to ROOTS Barefoot shall not automatically be considered an exercise of the right of withdrawal, as this must be expressly or unequivocally communicated by the customer. In such cases, the specific policy on reshipping, returns, and logistical costs set out in this section will apply, without prejudice to the consumer rights available under applicable law.
1.4.2 Incorrect delivery details.
If the order cannot be delivered because the address or telephone number provided by the customer is incorrect or incomplete, and the package is returned to our facilities, the customer must bear the return and reshipping costs.
The cost of reshipping is €6 within mainland Spain. If the destination is outside mainland Spain, the applicable standard shipping fee for the relevant zone will be charged (see prices on our website).
Please carefully verify that all delivery details are correct before completing your purchase. If you have any questions, you can contact us so that we can review the details together and avoid any issues.
If the customer prefers not to receive the order once it has been returned to our warehouse, a partial refund will be issued. In this case, the amount corresponding to the partial refund (detailed in the previous section) will be deducted from the total amount to be refunded, to cover the logistical costs already incurred (initial transportation, return, and handling).
Any error or modification to the address after the order has been dispatched may cause delays or additional costs, for which Roots Barefoot shall not be liable.
Clarification regarding the right of withdrawal and failed deliveries
The conditions set out in this section apply exclusively to orders that could not be delivered for reasons not attributable to ROOTS Barefoot, such as an incorrect or incomplete address, repeated absence, failure to collect the package, refusal of delivery, or the customer’s failure to respond to requests necessary to complete the shipment.
These terms do not replace or limit any statutory right of withdrawal that may apply to the consumer when they have correctly received the order and communicate their decision to withdraw within the applicable legal period. In that case, the relevant exchanges and returns policy will apply.
1.5 Shipping Address Changes and Additional Costs.
If the customer does not notify us of an address change before an order is shipped, and it must be redirected or rerouted due to a failed delivery, any additional costs incurred by the courier must be paid by the customer. In addition, if the package is returned to our warehouses for subsequent reshipment to the corrected address, the reshipment will incur the amount detailed in the order reshipment section for each additional shipment that must be made.
Any error or change after dispatch may cause a delay for which you will not be responsible.
1.6 Shipments to the Canary Islands and Customs Requirements.
To ship to the Canary Islands, the customer must provide their DNI at the time of purchase or after our request. If the customer does not provide this information and the package is held by customs, the shipment cannot be completed. If the customer does not respond and the order is returned to our warehouses, all costs associated with the return and customs handling must be covered by the customer. The order amount will be refunded minus the costs associated with shipping and returning the package (which will depend on the order’s weight and volume).
All orders shipped to the Canary Islands are subject to customs clearance, which may involve customs handling fees (ancillary charges) from the transport company. These charges are unrelated to Roots Barefoot and must be paid by the customer upon delivery.
Although most of our products are exempt from VAT and customs duties due to their value, carriers charge a fee for processing the DUA (Single Administrative Document). This amount is usually 2.5% of the declared value of the order, with a minimum charge that may vary between carriers (typically between €6 and €28).
We recommend checking with the courier responsible for the delivery to find out about any potential costs before completing the order. If the package is refused because these costs are not accepted, the return may not be refundable.
1.7 International Shipping and Customs Policy.
All our international shipments to countries outside the European Union, including the United Kingdom, the United States, Switzerland, Norway, Canada, or other destinations requiring customs procedures, are shipped under DAP terms.
This means that ROOTS Barefoot is responsible for preparing the order, handing it over to the carrier, and providing the documentation required for international transport. However, import taxes, customs duties, customs fees, handling charges, customs clearance, storage, or any other costs charged by the authorities or the carrier in the destination country are not included in the product price or the shipping costs paid at the time of purchase, unless expressly stated otherwise during the purchasing process.
If incurred, these costs must be paid directly by the customer to the carrier, customs agency, or relevant authority in order to receive the order.
Customs regulations vary by country, so ROOTS Barefoot has no control over these costs and cannot estimate them accurately in advance. We recommend checking the applicable import requirements in the destination country before making the purchase.
If the customer refuses the package, fails to pay the applicable customs costs, does not provide the information required by customs or the carrier, or prevents delivery for reasons not attributable to ROOTS Barefoot, any return, storage, handling, clearance, return-to-sender, or reshipping costs incurred will be the customer's responsibility.
If the order is returned to our facilities for any of these reasons, ROOTS Barefoot may, where applicable, issue a partial refund, deducting all logistical, customs, administrative, and transportation costs incurred, including the costs of the initial shipment, return, handling, processing, and any additional expenses arising from the incident.
Additionally, ROOTS Barefoot is not responsible for delays resulting from customs inspections, non-payment of fees or taxes, requests for documentation, regulatory changes, import restrictions, or any other issue beyond our direct control.
By confirming the order, the customer acknowledges and understands that, for shipments under DAP terms, any customs, tax, administrative, or handling costs incurred in the destination country will be their responsibility.
Our returns policy is governed by Royal Legislative Decree 1/2007 of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users, as well as Law 7/1996 on the Regulation of Retail Trade, amended by Law 47/2002 to adapt it to European Directive 97/7/EC.
At Roots Barefoot, customers have 14 calendar days from receipt of the order to exercise their right of withdrawal, in accordance with current legislation. In addition, our commercial policies offer a simple returns process, also within a period of 14 calendar days. The products must be unused, in their original packaging, and include all labels and accessories; otherwise, we may not accept the exchange or return.
1. EXCHANGE POLICY SIZE EXCHANGES
1.1 Footwear size exchange fees
- Spain and the Balearic Islands The first footwear size exchange is free. From the second exchange, the cost is €5.90.
- Portugal: The first footwear size exchange is free. From the second exchange, the cost is €5.90
- Canary Islands: Size exchanges are not available; only returns are accepted.
- International: International size exchanges cost €15. Any shipment outside mainland Spain, Portugal, the Balearic Islands, and the Canary Islands is considered international, including countries within the European Union and the rest of Europe.
1.2 Requirements for accepting a footwear size exchange:
- The footwear to be exchanged must arrive at ROOTS Barefoot in perfect condition, with no signs of use that would prevent its resale (clean soles, materials without deformation or signs of wear).
- You must keep all your labels and original packaging.
- The product must be properly protected with additional packaging to prevent damage during transport.
- If the product or its original box arrives damaged due to inadequate packaging, the exchange will be rejected.
1.3 How to make a size exchange?
- Process the exchange through our returns platform (Reveni) under "How can I process size exchanges and returns?" on our website.
- Enter your order number and email address on the platform and select: size exchange.
- You can select an exchange for the same color or another one.
1.4 What do you need to do to exchange sizes?
- Complete the process on our REVENI platform.
- When you complete the process, you will receive a return label by email, which you must show at a Correos office when returning the incorrect size. There is no need to print it. Returns are not handled at home; the customer must return the product to the facilities of the selected transport company.
- Protect the original box with packaging to prevent damage during transport. Do not stick the shipping label directly onto the box.
- There is nothing else you need to do; you will receive the new size at your address in the next few days.
1.5 Size or product exchanges for ROOTS CARE, socks, and hygiene accessories
For hygiene reasons, products in the ROOTS CARE range, socks, insoles, and accessories that come into direct contact with the body are subject to special exchange and return conditions.
We may accept size or product exchanges for ROOTS CARE products, always subject to prior approval from Roots Barefoot and only if the product meets all of the following conditions:
- It has not been used.
- It has not been tried directly on the skin.
- It has not been unsealed.
- Its original packaging remains intact.
- All its original tags, seals, bags, boxes, and packaging are intact.
- It shows no signs of handling, use, wear, dirt, odor, stains, hair, skin residue, deformation, or any other indication that would prevent it from being put back on sale.
The cost of a size or product exchange for ROOTS CARE is €5.90 and will be managed through our exchange and returns platform, Reveni.
Roots Barefoot reserves the right to reject an exchange or return if, upon receiving the product, we find that it does not meet the stated conditions.
The following cases, among others, will not be accepted:
- ROOTS CARE products with the package opened or unsealed.
- Separators, spacers, bands, or balls without their original, intact packaging.
- Socks without tags, original packaging, or any sign of having been tried on.
- Used, marked or deformed insoles, or insoles without their packaging.
- Products with odors, stains, dirt, hair, skin residue or signs of use.
- Incomplete products or products returned without all their original accessories, instructions, bags or protective materials.
This policy applies in accordance with Article 103.e of Royal Legislative Decree 1/2007, which excludes the right of withdrawal for sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.
2. RETURN POLICY RETURNS
2.1 Fees
- Mainland Spain, Balearic Islands: A fee of €5.90 will be charged for the return of up to 2 products, plus €3.00 for each additional product.
- Portugal A fee of €5.90 will be charged for the return of up to 2 products, plus €3.00 for each additional product.
- Canary Islands: cost borne by the customer (including customs charges). ROOTS BAREFOOT SL will not pay any costs not covered by the customer for the return.
- International: A fee of €15.00 will be charged for the return of up to 2 products, plus €3.00 for each additional product. Any shipment outside mainland Spain, the Balearic Islands, the Canary Islands and Portugal is considered international, including countries within the European Union and the rest of Europe.
2.2 Return requirements:
- The footwear must be in perfect condition, with no signs of use that would prevent its resale (clean soles, materials without deformation or signs of wear).
- All labels and the original packaging must be retained.
- The product must be properly protected with additional packaging to prevent damage during transport.
- If the product arrives damaged or the box is unusable due to inadequate packaging, the return will be rejected.
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Products supplied as a promotional gift are part of a commercial promotion conditional on the effective completion of the purchase.
In the event of a full or partial return of the order, the customer must also return the promotional product, unused, in its original packaging and in a condition suitable for resale.
If the promotional product is not returned, is returned used or incomplete, or is returned in a condition that prevents its resale, ROOTS BAREFOOT reserves the right to deduct the value of the unreturned product from the refund amount, calculated according to its current non-promotional retail price at the time of purchase.
This condition will apply regardless of the reason for the return and will not affect the legal right to cancel the main order.
2.3 How to return an item?
- Process the return on our website through the "How to manage size changes and returns?" section, following the instructions and accessing our returns platform (Reveni).
- Enter your order number and email address on the platform and select the product to return/exchange.
- Returns are not handled at home; the customer must return the product to the facilities of the selected transport company.
2.4 Return process:
In Spain, the Balearic Islands, and Portugal:
- When requesting a return through our REVENI platform, you will receive a return label to drop off the package at the designated office (according to the carrier indicated on the label).
- There is no need to print the label; simply show the barcode.
- Once you request a return through our platform, you can choose the refund option that best suits your needs:
- Refund to the original payment method: The amount will be refunded directly to the payment method used to make the purchase,, once the package has been received, inspected, and confirmed to be in good condition.
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Store credit: The return amount is applied as credit to your Roots Barefoot account, allowing you to use it for future purchases. Store credit is processed in just 1 second.
The original shipping costs will not be refunded.
ROOTS BAREFOOT SL has up to 14 calendar days to process the refund.
International:
2.5 Clarification on refunds with discounts applied
The refund will always be based on the amount paid by the customer, not the product's original price.
If the product was purchased with a discount, promotional code, or during a sale campaign, the amount refunded will be exactly what the customer paid for it in their order.
2.6 Returns due to a manufacturing or handling error:
- If the reason for the return is a defect in the product or a shipping error on the part of Roots Barefoot, we will cover the return costs in full, provided the product has not been used.
- If a purchased product develops a manufacturing defect after use, it will be replaced at no cost to the customer.
It is important to note that, as this is a used product, the amount paid will not be refunded. - If the defect is detected before the product is used, we will cover all costs and may exchange or refund it.
- If the defect appears after use and the product is under warranty, it will be replaced at no cost, but the amount will not be refunded.
2.7 Return restrictions:
For hygiene and safety reasons, we do not accept returns of products that come into direct contact with the skin or whose hygienic condition may be compromised after being handled.
This includes:
- The complete ROOTS CARE range: toe separators, spacers, bunion-correcting bands, balls, etc.
- Socks.
- Insoles.
- Hygiene or foot-care accessories.
These products cannot be returned.
Size exchanges or product exchanges may be requested, subject to prior approval by Roots Barefoot and only if the product is unused, untried, unwashed, unopened, with its tags attached, and with the original packaging intact.
Exchanges of these products will not be accepted if they have been opened, unsealed, used, tried on, washed, handled, returned without their tags, or show any signs of use.
This policy applies in accordance with Article 103.e of Royal Legislative Decree 1/2007, which excludes the right of withdrawal for sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.
2.8 Returns of used products:
- Returns will not be accepted for products showing clear signs of use beyond an initial trial, as they cannot be resold.
- The customer is responsible for ensuring that the product meets their expectations during the permitted trial period.
2.9 Policy on exchanges/returns for discounted items
The products included in this category are clearance items, final sizes, or products with a discount of 30% or more. Due to the nature of these products (limited stock and no restocking), the following specific conditions apply:
- Under no circumstances will refunds be issued to the original payment method.
- The customer may request a size exchange, provided that stock is available in the same model. Since these are the last units, availability for exchanges is not guaranteed.
- If the requested size is unavailable for exchange, or if the customer prefers, they may request a return in the form of store credit, with no expiration date.
- Both exchanges and store-credit returns will be processed at no additional cost to the customer.
- These special conditions apply exclusively to products identified as:
- Last sizes
- Clearance products
- Products with a discount of ≥ 30%
2.10 Refunds after using store credit
When a customer chooses a refund via store credit, they accept that the refund amount will be converted into credit for future purchases. This credit may include more advantageous conditions (such as faster refunds or additional benefits).
Once this method has been selected, any subsequent return of products purchased using that credit will again be processed as store credit; requesting a refund to the original payment method will not be possible.
This measure is intended to ensure fair use of the exchanges and returns system, preventing continued use that would allow products to be used free of charge.
By purchasing any of these products, the customer expressly accepts these conditions.
So, are there products that CANNOT be exchanged or returned?
“In accordance with Article 103.e of Royal Legislative Decree 1/2007, the right of withdrawal does not apply to sealed products that have been unsealed after delivery for hygiene reasons.
Under the applicable law cited at the beginning of this page, the following returns are NOT accepted:
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Items that come into contact with the body during use: For this type of item, returns are not accepted for hygiene reasons. Examples: The complete RootsCare range (toe separators, spacers, bunion-corrector bands, balls, etc.), Anatomical Socks, and insoles.
Products in the ROOTS CARE range, socks, and insoles may only be exchanged with prior approval and provided that they are unused, unopened, with their tags attached, and in their original packaging intact.
Exchanges or returns of these products will not be accepted if they have been opened, unsealed, used, tried on, washed, handled, returned without a tag, or show any signs of use.
- Items that are not suitable for resale. They must be returned in the same condition in which they were received, with their individual original packaging and all their tags, in perfect condition. Used items are not accepted.
- Products included in categories such as clearance items, last sizes, or products with a discount of 30% or more.
- That they are covered by one of the points mentioned above.
Frequently Asked Questions about Exchanges and Returns with REVENI
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What happens if I do not send the products after requesting a refund?
If you do not send the products within the agreed timeframe, you will be violating REVENI's terms, and the process to recover the refund will begin. -
What happens if I send an incorrect product or one that is not in acceptable condition?
If you send a product other than the one requested or one that shows signs of use, the return will be rejected and REVENI will take the necessary measures to recover the refund. For products with manufacturing defects, you must contact ROOTS Barefoot before starting any procedure on the platform. -
What should I do if I decide to keep the product after requesting an instant refund?
In this case, please contact our ROOTS BAREFOOT Customer Service team. -
Why do I have to enter my bank account details if I already provided them when purchasing?
To process the refund, a bank transfer is required. REVENI does not have access to the purchase card details, and the bank details are used exclusively for the refund. -
Is my data safe with REVENI?
Yes, REVENI complies with the GDPR and applies strict internal security policies, as well as undergoing regular audits to ensure the protection of your data. -
Why is REVENI contacting me by email if I have not provided my details?
By accepting the terms and conditions when requesting an exchange or return, you consent to REVENI contacting you if necessary, for example, in the event of a delay in processing the order.
If you have any other questions, please contact us by email at contacto@rootsbarefoot.com
Yes, but it is important that if you notice a mistake, you let us know as soon as possible. If the order has already been sent, we can only change the street number, floor, or door, not the street name, postal code, or province.
Returns take approximately 7 to 10 days to reach our warehouse. Once we receive the product, if it is in good condition, the refund will be made automatically. The official refund period is 20 days.
We strive hard to provide a reply as quickly as possible, both by email and through online chat. Usually, if we have not answered you within 24/48 hours, please write to us again as the message may have been misplaced.
BAREFOOT FOOTWEAR
To transition to barefoot footwear, start gradually. Wear your barefoot shoes for short periods at first, allowing your feet to adapt. Gradually increase the wearing time to strengthen the muscles. Maintain a natural posture and pay attention to your walking form. Listen to your body and if you feel any discomfort, reduce the wearing time.
We leave you this blog in which we explain how to properly transition to barefoot footwear:
Transition to Barefoot Footwear: A Comprehensive Guide for a Successful Adaptation
Inside each shoe, you will find a link that says "What is my size?". This link will guide you to correctly measure your foot and choose the right size based on the shoe you want.
Remember that for barefoot shoes to make sense, you need to allow an extra margin of about 0.7 cm to the length of your foot.
The FREEDOM MODEL is recommended to be hand washed. Soak or immerse the shoes in warm or cold water with a mild detergent or neutral soap. Use a brush to scrub away dirt. You can remove the laces and soak them or put them in the washing machine. Scrub the entire mesh surface. For cleaning the sole, you can use a stiffer brush. Once cleaned, place the shoes in a cool, well-ventilated place to air dry. Avoid leaving them in the sun or near heat sources, such as radiators, as this can affect the shape and integrity of the materials.
We do not recommend washing them in the washing machine, as some parts of the structure may come apart, deform, or deteriorate.
The insoles must not be washed in the washing machine under any circumstances, as they could break, shrink, or lose color. Always clean them by hand and with great care.
If you choose to wash them in the washing machine (shoes or insoles), it will be at the customer's own risk, and Roots Barefoot will not be responsible for any damage that may occur.
FOR THE URBAN/COURTLINE MODEL it is not advisable to put them in the washing machine. Use a clean, soft cloth or a soft brush to remove dirt from the surface.
Do not use harsh cleaning products.
Once the dirt and residue have been removed, wipe the shoes with a clean, damp cloth to remove any remaining cleaning product.
Let the shoes dry completely in a cool, well-ventilated place. Do not expose the shoes to direct sunlight or heat.
If the shoes are very dirty, you may need to clean them thoroughly with a specialized microfiber cleaner.
Follow the cleaner’s instructions carefully and test it first on a less visible area to ensure it does not damage the leather.
If you choose to wash them in the washing machine (shoes or insoles), it will be at the customer's own risk, and Roots Barefoot will not be responsible for any damage that may occur.
FOR THE LIVANA MODEL:
Do not wash in the washing machine
Exterior: Clean with a damp cloth or soft-bristled brush and neutral soap diluted in water. Gently rub to avoid damaging the technical fabric.
Avoid using harsh products, bleach, or strong detergents.
Print: Wipe with a soft, slightly damp cloth with neutral soap. Do not rub hard to preserve the textures.
Interior: Clean with a barely damp cloth with water and neutral soap. Do not soak the material.
If it has a removable insole, take it out and clean it separately.
Drying: Dry in the shade, in a ventilated place.
Do not use a dryer, radiators, or direct sunlight.
You can place paper inside to absorb moisture and keep the shape.
If you choose to wash them in the washing machine (shoes or insoles), it will be at the customer's own risk, and Roots Barefoot will not be responsible for any damage that may occur.
NOMAD MODEL
Although they can be put in the washing machine, we do not recommend it, mainly because the Nomad has an interior made of a type of material that can clump with the strong spins of the washing machine. It is a bit like putting a down coat in the washing machine.
If you still decide to put them in, always do so:
- On a short and gentle cycle.
- At a low temperature.
- And accompanied by plenty of clothes (towels, blankets, etc.) to prevent them from hitting the drum and becoming deformed or clumped.
But our ideal recommendation is to wash them by hand. You can do it very simply:
- Warm water in a basin or directly under the tap
- With a soft brush, scrub the surface.
- Neutral soap or even a little mild detergent for delicate clothes
- Rinse gently and air dry (no dryer)
ROOTS CARE
We provide you with the link to this blog where we explain the differences in depth.
We do not recommend using the separators for more than 2 hours at a time (this will depend on personal tolerance). Also, they should always be used while moving. With toe spacers, you can wear them all day if you want, as long as you have gradually increased their use.
In both cases, it is essential to start using them for short intervals and increase gradually.
Actually, both types can work well for you; it just depends on when you want to use them.
- Toe separators: we recommend using them for active physical activities. They provide greater spacing between the toes, which will give you better balance. They are more flexible, allowing for more natural movement. They stay fully attached to the foot, so during dynamic sports activities like walking, running, or training, you won’t even notice you’re wearing them!
- Toe spacers: These can be used during less active activities or even while resting. The space between the toes is smaller, which means you can wear them for longer periods without noticing. Also, they do not squeeze the toes, making them more comfortable for long use. The material is harder, which makes them very durable.
Our personal recommendation would be to use the spacers during your workday since you won’t notice you have them on, and combine them with separators during more specific moments like sports, stretching, gym training, etc. These separators offer many benefits in such activities.
We leave you this blog where we talk more about the differences.
It is a rubber band that we are giving away to help not only with the alignment of the toes but also with their strengthening. With this band, you can do stretches, bends, and outward movements of your big toes.
On our Instagram, we show you some exercises.
Download our PDF with the Most common modifications to adapt them 100% to your feet
We leave you this blog where we explain the difference so you can choose which one you need.
To gain the benefits of the muscle-relaxing ball, it is recommended to use it for 5 to 10 minutes daily. This time is enough to massage and relax the feet, improve circulation, and relieve accumulated tension. Remember to listen to your body and adjust the duration according to your comfort and needs.
We recommend starting while seated. As our feet get used to the sensations, we can continue by resting the body on a table so that we can apply more pressure on the foot without putting the full weight of the body down. Over time, you will be able to stand on the ball without feeling any pain; this is the magic of our feet’s adaptation.
It is better to use toe socks instead of regular socks when wearing barefoot shoes. Toe socks allow the toes to spread naturally, promoting a more natural and balanced step. Regular socks tend to squeeze the toes because of the elastic, which goes against the comfort and benefits of barefoot walking.
No. The best way to gain all the benefits of the separators is to use them while moving, engaging in sports activities such as training, running, doing crossfit, but also walking. It is at these times that the foot muscles are activated. If you wear them while still, the foot will return to its shape as soon as you take them off.
We provide you with the link to the page where we explain each of the products in more detail.