At Roots Barefoot, we strive to meet the delivery time frames we offer whenever possible. However, it is important to note that these time frames are for informational purposes only and are neither binding nor contractual. Circumstances beyond our control may occasionally affect order delivery, such as damage or breakdowns during transport, lost packages, local holidays, the recipient being absent from the delivery address at the time of delivery, and other factors. 

 

Processing Time:
Processing time refers to the period we need to prepare your order once we receive it. This includes verifying the products, packaging them, and preparing them for shipment. Under normal circumstances, this process is completed within 24 hours of your purchase being confirmed. During periods of high demand, such as promotions or special launches, processing time may be extended due to the volume of orders. 

Orders placed on Friday from 4:00 p.m. onward, as well as orders placed on Saturday and Sunday, are prepared on the Monday or Tuesday of the following week. 

 

Shipping time for in-stock items: 

Once the order has been processed and prepared in our warehouses, it is handed over to the carrier, who is responsible for its distribution within the estimated time frames indicated below.

We always strive to meet these delivery times. However, once the order has been handed over to the carrier, delivery times may be affected by circumstances beyond ROOTS BAREFOOT's control. Therefore, we cannot guarantee exact delivery times or accept responsibility for any delays attributable to the transport service.

Estimated delivery times by destination

Spain

• Mainland Spain: 24–72 business hours
• Balearic Islands: 24–72 business hours
• Canary Islands: 5–7 business days

Portugal

• Mainland Portugal: 24–72 business hours

Europe

• Rest of Europe: 48–72 business hours

United Kingdom

• UK: 48–72 business hours

United States

• United States: 5–7 business days

Preorders: All preorder orders, together with the products they contain, will be shipped when the preorder period ends. All preorder information will be visible on the website. If you wish to receive part of a preorder order, the corresponding shipping costs must be paid. 

• If your order includes preorder products, it will be shipped on the estimated date indicated on the product page. Shipping costs will be paid at the time of purchase, allowing us to prepare and dispatch your order as a priority as soon as it is ready for delivery.
  
• If an order contains preorder products and products in stock, everything will be shipped together on the date when the product with the latest availability becomes available, unless the customer requests a partial shipment and pays the corresponding additional costs.

 

* Black Friday, Christmas, and sales periods: Order preparation and shipping times may be affected by the high volume of orders handled during these periods. Preparation times may be extended in our warehouse, and logistics companies may experience delivery delays. 

 

(*) EXPLANATORY NOTES:

* Orders are always delivered from Monday to Friday. Occasionally, delivery may take place on Saturday or Sunday, but this is not guaranteed. 

* Delivery times are counted from the moment the order leaves our warehouse, which we notify by email with the order's tracking number.

* Delays Due to External Causes: Roots Barefoot is not responsible for delays caused by natural phenomena, strikes, disasters, government restrictions, pandemics, or any other event beyond our control.

(*) We strive to meet the estimated shipping time, but please remember that once the order is in the carrier's hands, we have no control over the exact delivery times and are not responsible for any possible delays in final delivery.

(*) During periods of high demand, such as holidays, promotions, or special launches, this processing time may be extended due to order volume. 

 

1.3 Shipping costs

 

SPAIN:

Mainland:

 

Balearic Islands

• Express Shipping: €9
• For orders equal to or greater than €100: Express Shipping 48–72 hours: free shipping.
  

Canary Islands

• Standard shipping: €15.
• For orders equal to or greater than €100: Express Shipping 48–72 hours: free shipping.
• The transit time for this shipment depends on customs clearance. Therefore, in the event of inspections, stoppages, or delays, ROOTS Barefoot accepts no responsibility for failure to meet these delivery times. We require the DNI to process these orders. 
• All orders shipped to the Canary Islands are subject to customs clearance, which may involve customs handling fees charged by the shipping company; ROOTS Barefoot SL accepts no responsibility for these fees (see section 1.7).

 

PORTUGAL: 

• For orders under €50, Express Shipping: €4.50
• For orders equal to or greater than €50, Express Shipping: free shipping.
• We do not ship to the Azores or Madeira. 

 

 EUROPE:

• International Express Shipping, zone 1: €12 France, Italy, Germany, Andorra, Belgium, Luxembourg, the Netherlands, Switzerland, Austria, Denmark, Norway, Sweden, Monaco.
  
• International Express Shipping, zone 2: €15. Czech Republic, Ireland, Romania, Estonia. 

 

UNITED KINGDOM (UK):

For orders under £60.00 GBP:

• UK Standard Delivery: £4.90
• UK Priority Delivery: £8.99

For orders equal to or greater than £60.00 GBP:

• Free UK Shipping: free shipping.

Shipments to the United Kingdom are sent under DAP terms. Taxes, tariffs, customs duties, handling fees, or any other costs charged at the destination are not included in the product price or shipping costs and must be paid by the customer.

UNITED STATES (USA):

For orders under $80.00 USD:

• US Standard Shipping: $9.99

For orders equal to or greater than $80.00 USD:

• US Priority Shipping: free shipping.

 Shipments to the United States are sent under DAP terms. Import taxes, tariffs, customs duties, handling fees, or any other costs charged at the destination are not included in the product price or shipping costs and must be paid by the customer.

 

*In the case of free-shipping promotions, they will only apply to shipments within mainland Spain and Portugal. Shipments to the Canary Islands, the Balearic Islands, and the rest of Europe are excluded from these promotions. 

** The minimum order value for free shipping may vary at the discretion of ROOTS BAREFOOT SL, depending on promotions, campaigns, etc. 

 

1.4 Reshipments and returns due to delivery problems (incorrect address, absence, or failure to collect the package)

 

1.4.1 Delivery attempt unsuccessful or package not collected at a collection point. 

If the customer is unavailable for delivery, the order will be deposited at the relevant branch or collection point for a maximum period of 7 calendar days.

During this period, the carrier (for example, GLS) will notify the customer by SMS and other alerts that the package needs to be collected. If the order is not collected within this period, it will be automatically returned to our warehouse.

Once it has been received at our facilities, the customer has 30 days from the order date to claim it. In that case, they may choose from the following options:

Reshipment of the order

If reshipment of an order is requested, a fixed logistics fee will apply to cover the costs of returning, handling, preparing, and reshipping the package:

• Spain and Portugal: 6 €
• Other destinations: 20 €

Partial refund

If a partial refund is requested, the product amount will be refunded after deducting:

• The original shipping costs (if any).
• The logistics cost arising from the handling and return of the package, which will be:
• Spain and Portugal: 6 €
• Other destinations: 20 €

 

This fixed cost is a reduced fee. In reality, the actual cost of logistics management is higher, but at ROOTS Barefoot we cover part of it to make these arrangements as easy as possible for our customers.

It is the customer’s responsibility to track the shipment using the tracking number provided and collect the package within the time limit stipulated by the courier company. The customer will receive automatic notifications (by email or SMS) from the carrier. Failure to receive these notifications does not exempt the customer from fulfilling this obligation, as the generation and sending of these messages depends directly on the transport company and the details entered at the time of purchase.

Under no circumstances is Roots Barefoot responsible for costs arising from failure to collect or repeated absence, except in the event of an error directly attributable to our company (for example, an incorrect address handled by us or a defective product).

Once the order has been returned to our facilities, the customer must contact ROOTS Barefoot to arrange reshipment or, where applicable, the corresponding partial refund, in accordance with the conditions indicated above.

If 30 days elapse from the notification of the return or from the date on which the order becomes available at our facilities without the customer contacting us, ROOTS Barefoot may consider this a failure to cooperate in completing the delivery. In that case, we may cancel the transaction and, where applicable, issue a partial refund after deducting the logistical costs incurred for shipping, return, handling, and storage.

Failure to collect the package, refusal of delivery, or the inability to deliver for reasons not attributable to ROOTS Barefoot shall not automatically be considered an exercise of the right of withdrawal, as this must be expressly or unequivocally communicated by the customer. In such cases, the specific policy on reshipping, returns, and logistical costs set out in this section will apply, without prejudice to the consumer rights available under applicable law.

1.4.2 Incorrect delivery details. 

If the order cannot be delivered because the address or telephone number provided by the customer is incorrect or incomplete, and the package is returned to our facilities, the customer must bear the return and reshipping costs.

The cost of reshipping is €6 within mainland Spain. If the destination is outside mainland Spain, the applicable standard shipping fee for the relevant zone will be charged (see prices on our website).

Please carefully verify that all delivery details are correct before completing your purchase. If you have any questions, you can contact us so that we can review the details together and avoid any issues.

If the customer prefers not to receive the order once it has been returned to our warehouse, a partial refund will be issued. In this case, the amount corresponding to the partial refund (detailed in the previous section) will be deducted from the total amount to be refunded, to cover the logistical costs already incurred (initial transportation, return, and handling).

 Any error or modification to the address after the order has been dispatched may cause delays or additional costs, for which Roots Barefoot shall not be liable.

Clarification regarding the right of withdrawal and failed deliveries

The conditions set out in this section apply exclusively to orders that could not be delivered for reasons not attributable to ROOTS Barefoot, such as an incorrect or incomplete address, repeated absence, failure to collect the package, refusal of delivery, or the customer’s failure to respond to requests necessary to complete the shipment.

These terms do not replace or limit any statutory right of withdrawal that may apply to the consumer when they have correctly received the order and communicate their decision to withdraw within the applicable legal period. In that case, the relevant exchanges and returns policy will apply.

1.5 Shipping Address Changes and Additional Costs. 

If the customer does not notify us of an address change before an order is shipped, and it must be redirected or rerouted due to a failed delivery, any additional costs incurred by the courier must be paid by the customer. In addition, if the package is returned to our warehouses for subsequent reshipment to the corrected address, the reshipment will incur the amount detailed in the order reshipment section for each additional shipment that must be made.

Any error or change after dispatch may cause a delay for which you will not be responsible.

 

1.6 Shipments to the Canary Islands and Customs Requirements. 

To ship to the Canary Islands, the customer must provide their DNI at the time of purchase or after our request. If the customer does not provide this information and the package is held by customs, the shipment cannot be completed. If the customer does not respond and the order is returned to our warehouses, all costs associated with the return and customs handling must be covered by the customer. The order amount will be refunded minus the costs associated with shipping and returning the package (which will depend on the order’s weight and volume).

All orders shipped to the Canary Islands are subject to customs clearance, which may involve customs handling fees (ancillary charges) from the transport company. These charges are unrelated to Roots Barefoot and must be paid by the customer upon delivery.

Although most of our products are exempt from VAT and customs duties due to their value, carriers charge a fee for processing the DUA (Single Administrative Document). This amount is usually 2.5% of the declared value of the order, with a minimum charge that may vary between carriers (typically between €6 and €28).

We recommend checking with the courier responsible for the delivery to find out about any potential costs before completing the order. If the package is refused because these costs are not accepted, the return may not be refundable.

 

1.7 International Shipping and Customs Policy. 

All our international shipments to countries outside the European Union, including the United Kingdom, the United States, Switzerland, Norway, Canada, or other destinations requiring customs procedures, are shipped under DAP terms.

This means that ROOTS Barefoot is responsible for preparing the order, handing it over to the carrier, and providing the documentation required for international transport. However, import taxes, customs duties, customs fees, handling charges, customs clearance, storage, or any other costs charged by the authorities or the carrier in the destination country are not included in the product price or the shipping costs paid at the time of purchase, unless expressly stated otherwise during the purchasing process.

If incurred, these costs must be paid directly by the customer to the carrier, customs agency, or relevant authority in order to receive the order.

Customs regulations vary by country, so ROOTS Barefoot has no control over these costs and cannot estimate them accurately in advance. We recommend checking the applicable import requirements in the destination country before making the purchase.

If the customer refuses the package, fails to pay the applicable customs costs, does not provide the information required by customs or the carrier, or prevents delivery for reasons not attributable to ROOTS Barefoot, any return, storage, handling, clearance, return-to-sender, or reshipping costs incurred will be the customer's responsibility.

If the order is returned to our facilities for any of these reasons, ROOTS Barefoot may, where applicable, issue a partial refund, deducting all logistical, customs, administrative, and transportation costs incurred, including the costs of the initial shipment, return, handling, processing, and any additional expenses arising from the incident.

Additionally, ROOTS Barefoot is not responsible for delays resulting from customs inspections, non-payment of fees or taxes, requests for documentation, regulatory changes, import restrictions, or any other issue beyond our direct control.

By confirming the order, the customer acknowledges and understands that, for shipments under DAP terms, any customs, tax, administrative, or handling costs incurred in the destination country will be their responsibility.