Our returns policy is governed by Royal Legislative Decree 1/2007 of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users, as well as Law 7/1996 on the Regulation of Retail Trade, amended by Law 47/2002 to adapt it to European Directive 97/7/EC.

At Roots Barefoot, customers have 14 calendar days from receipt of the order to exercise their right of withdrawal, in accordance with current legislation. In addition, our commercial policies offer a simple returns process, also within a period of 14 calendar days. The products must be unused, in their original packaging, and include all labels and accessories; otherwise, we may not accept the exchange or return. 

1. EXCHANGE POLICY SIZE EXCHANGES 

1.1 Footwear size exchange fees

• Spain and the Balearic Islands The first footwear size exchange is free.  From the second exchange, the cost is €5.90. 
• Portugal:  The first footwear size exchange is free.  From the second exchange, the cost is €5.90
• Canary Islands: Size exchanges are not available; only returns are accepted.
• International: International size exchanges cost €15.  Any shipment outside mainland Spain, Portugal, the Balearic Islands, and the Canary Islands is considered international, including countries within the European Union and the rest of Europe.

1.2 Requirements for accepting a footwear size exchange: 

• The footwear to be exchanged must arrive at ROOTS Barefoot in perfect condition, with no signs of use that would prevent its resale (clean soles, materials without deformation or signs of wear).
• You must keep all your labels and original packaging.
• The product must be properly protected with additional packaging to prevent damage during transport.
• If the product or its original box arrives damaged due to inadequate packaging, the exchange will be rejected.
  

1.3 How to make a size exchange?

• Process the exchange through our returns platform (Reveni) under "How can I process size exchanges and returns?" on our website.
• Enter your order number and email address on the platform and select: size exchange. 
• You can select an exchange for the same color or another one. 

1.4 What do you need to do to exchange sizes?

• Complete the process on our REVENI platform.
• When you complete the process, you will receive a return label by email, which you must show at a Correos office when returning the incorrect size. There is no need to print it. Returns are not handled at home; the customer must return the product to the facilities of the selected transport company. 
• Protect the original box with packaging to prevent damage during transport. Do not stick the shipping label directly onto the box. 
• There is nothing else you need to do; you will receive the new size at your address in the next few days.

1.5 Size or product exchanges for ROOTS CARE, socks, and hygiene accessories

For hygiene reasons, products in the ROOTS CARE range, socks, insoles, and accessories that come into direct contact with the body are subject to special exchange and return conditions.

We may accept size or product exchanges for ROOTS CARE products, always subject to prior approval from Roots Barefoot and only if the product meets all of the following conditions:

• It has not been used.
• It has not been tried directly on the skin.
• It has not been unsealed.
• Its original packaging remains intact.
• All its original tags, seals, bags, boxes, and packaging are intact.
• It shows no signs of handling, use, wear, dirt, odor, stains, hair, skin residue, deformation, or any other indication that would prevent it from being put back on sale.

The cost of a size or product exchange for ROOTS CARE is €5.90 and will be managed through our exchange and returns platform, Reveni.

Roots Barefoot reserves the right to reject an exchange or return if, upon receiving the product, we find that it does not meet the stated conditions.

The following cases, among others, will not be accepted:

• ROOTS CARE products with the package opened or unsealed.
• Separators, spacers, bands, or balls without their original, intact packaging.
• Socks without tags, original packaging, or any sign of having been tried on.
• Used, marked or deformed insoles, or insoles without their packaging.
• Products with odors, stains, dirt, hair, skin residue or signs of use.
• Incomplete products or products returned without all their original accessories, instructions, bags or protective materials.

This policy applies in accordance with Article 103.e of Royal Legislative Decree 1/2007, which excludes the right of withdrawal for sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.

2. RETURN POLICY RETURNS

 2.1 Fees

• Mainland Spain, Balearic Islands: A fee of €5.90 will be charged for the return of up to 2 products, plus €3.00 for each additional product. 
• Portugal A fee of €5.90 will be charged for the return of up to 2 products, plus €3.00 for each additional product.
• Canary Islands: cost borne by the customer (including customs charges). ROOTS BAREFOOT SL will not pay any costs not covered by the customer for the return. 
• International: A fee of €15.00 will be charged for the return of up to 2 products, plus €3.00 for each additional product. Any shipment outside mainland Spain, the Balearic Islands, the Canary Islands and Portugal is considered international, including countries within the European Union and the rest of Europe.

2.2 Return requirements:

• The footwear must be in perfect condition, with no signs of use that would prevent its resale (clean soles, materials without deformation or signs of wear).
• All labels and the original packaging must be retained.
• The product must be properly protected with additional packaging to prevent damage during transport.
• If the product arrives damaged or the box is unusable due to inadequate packaging, the return will be rejected.
  

• Products supplied as a promotional gift are part of a commercial promotion conditional on the effective completion of the purchase.

   

  In the event of a full or partial return of the order, the customer must also return the promotional product, unused, in its original packaging and in a condition suitable for resale.

  If the promotional product is not returned, is returned used or incomplete, or is returned in a condition that prevents its resale, ROOTS BAREFOOT reserves the right to deduct the value of the unreturned product from the refund amount, calculated according to its current non-promotional retail price at the time of purchase.

  This condition will apply regardless of the reason for the return and will not affect the legal right to cancel the main order.

2.3 How to return an item?

• Process the return on our website through the "How to manage size changes and returns?" section, following the instructions and accessing our returns platform (Reveni).
• Enter your order number and email address on the platform and select the product to return/exchange. 
• Returns are not handled at home; the customer must return the product to the facilities of the selected transport company.