At Roots Barefoot, we manage returns and exchanges quickly and safely through REVENI , a platform that makes the entire process easy for our customers. With REVENI, you can initiate a return or size exchange automatically and very easily from our website.

Access our automatic platform:

PROCEED WITH THE EXCHANGE/RETURN

Attention! Here's how to do it:

1. Enter the order details:

On the REVENI home screen, you will see 2 fields to enter your order number and email address. Complete these fields and select “Continue”.

2. Select the product to return or exchange:

Once you access your order, choose the specific product you wish to return or exchange. Click on the corresponding option.

3. Select the action you want to perform:

At this time you can select exchange or return.

If you select an exchange, you can choose between a size change or a product change. The latter option will allow you to choose any other product from our website.

4. Generate the return label

Choose the shipping method you want to use. For both returns and exchanges, REVENI will automatically generate a shipping label. You don't need to print it; simply take the barcode to the designated delivery point.

5. Choose the refund method

For returns, REVENI offers different refund options. You can choose between:

  • Refund to original payment method
  • Instant transfer to your bank account
  • Store credit for future purchases

6. Check the status of your return or exchange:

Once the process is complete, you will be able to track it in real time from the REVENI platform. Here you will be notified of the progress until the refund or exchange is finalized.

How to manage changes and returns.

Our returns policy is governed by Royal Legislative Decree 1/2007, which approves the revised text of the General Law for the Protection of Consumers and Users, as well as by Law 7/1996 on the Regulation of Retail Trade, amended by Law 47/2002 to adapt it to European Directive 97/7/EC.

The return or exchange period is 14 calendar days after receipt of the order.

IMPORTANT

It is essential that you return the product to us unused, in its original packaging and send it to us in a shipping bag or box . If we see signs of use or the product is damaged due to inappropriate packaging, we will not be able to accept the return.

Articles like this will not be accepted:

RETURNS

If you want to make a return remember that:

  • The product must be in perfect condition, with its labels and in its original packaging. It is very important that you return the product to us perfectly packaged. If it is damaged due to inappropriate packaging, we will not be able to accept the return.
How to proceed with the return?
  • The refund will be made through the REVENI platform.
  • On this platform you will have to enter your order number and your email address. Here you can choose which product you want to return.
How do I send you the refund?
  • When you request a return, a return label or QR code will be sent to your email.
  • Take the package to the office that best suits you (Depending on the logistics provider indicated on the label).
  • You do not need to print this label, just showing the barcode or QR code at the counter is enough.
The cost of returns is €6.

SIZE CHANGES

How to make a size change?

The change will be managed through the REVENI platform:

  • The change will be made through the REVENI platform.
  • On this platform you will have to enter your order number and your email address. Here you can choose which product you want to exchange and choose the new size. Remember that you can exchange it for another product or another color.
  • Wrap the box in a shipping bag to protect it from damage during shipping (do not stick labels on the box).
  • Take the package to a nearby Correos, GLS or CTT point, depending on your preferences.
  • Just show the return label that you received in the email, you do not need to print it.
  • Once you deliver the package to the logistics office, we will take care of sending you the new item (you don't need to wait for it to arrive at the warehouse!).

THERE ARE PRODUCTS THAT CANNOT BE EXCHANGED OR RETURNED.

Based on the current law cited at the beginning of this page, NO The following returns are accepted:

  1. Articles that are in contact with the body during use : For hygiene reasons, this type of article cannot be returned or exchanged. Examples: FULL ROOTS CARE RANGE: separators, spacers, aligning band, bunion correction band, ball. 5-FINGER SOCKS and INSOLES.
  2. Items that are not suitable for re-circulation must be returned in the same condition in which they were received, with their original individual packaging and all labels, in perfect condition. Used items are not accepted.

RETURNS AND EXCHANGES PLATFORM

To proceed with the return or size exchange, access our platform through this link: https://returns.reveni.io/roots-barefoot

If you have any questions, please contact us at contacto@rootsbarefoot.com