At Roots Barefoot we strive to meet the delivery times we offer as far as possible. However, it is important to note that these times are merely informative and are not binding or contractual. Occasionally, factors beyond our control may arise that affect the delivery of orders, such as breakages or damage during transport, lost packages, local holidays, absences at home at the time of delivery, among others.
Processing Time:
Processing time refers to the period of time we need to prepare your order once we receive it. This includes checking the products, packaging and preparing for shipping. This process, under normal conditions, takes place within 24 hours from confirmation of your purchase.
During times of high demand, such as promotions or special releases, this processing time may be extended due to order volume.
Orders placed on Friday after 4pm, and on Saturday and Sunday are prepared on Monday/Tuesday of the following week.
Shipping Time:
Once the order has been processed and prepared in our warehouses, it is handed over to the carrier, who is responsible for its delivery within an estimated time of 24 to 48 hours . We strive to meet this estimated time, although please remember that, once the order is in the hands of the carrier, we have no control over the exact delivery times nor are we responsible for possible delays in its final delivery.
Pre-order orders: All pre-order orders (along with the products they contain) will be shipped when the pre-order ends. All pre-order information will be visible on the website. If you wish to receive part of a pre-order, you will be charged the corresponding shipping costs.
BLACK FRIDAY, CHRISTMAS AND SALES SEASON: order preparation and shipping times may be subject to changes due to the high volume of orders handled during these days. In our own warehouse, order preparation times may be extended and logistics companies may experience delays in deliveries.
(*) Explanatory notes:
* Orders will always be delivered from Monday to Friday. Occasionally, they will be delivered on Saturday and Sunday, but there is no obligation.
* Delivery times are counted from the moment the order leaves our warehouse, at which time we notify you by email with the order tracking number.
* Delays due to External Causes : Roots Barefoot is not responsible for delays caused by natural phenomena, strikes, disasters, government restrictions, pandemics, or any other event beyond our control.
(*) We strive to meet the estimated shipping time, although please remember that once the order is in the hands of the carrier, we have no control over the exact delivery times nor are we responsible for possible delays in its final delivery.
(*) During times of high demand, such as holidays, promotions or special releases, this processing time may be extended due to order volume.
1.3 Shipping costs
SPAIN:
Peninsula (without Portugal):
- Express Shipping (home delivery in 24-48 business hours): €4.20
Balearic Islands
- Express Shipping (home delivery in 24-48 business hours): €7
Canary Islands
- Standard (2 to 5 business days): €16.00 . The transit time of this shipment is subject to customs clearance, so in the event of inspections, stoppages or delays, ROOTS Barefoot is not responsible for failure to comply with these delivery times.
PORTUGAL:
- Express Shipping (home delivery within 48-72 business hours): €5
EUROPE:
- International Express Shipping (home delivery in 3-6 business days): €12
Free shipping to all of mainland Spain for orders over €79.90.
*In the case of free shipping promotions, they will only be applied to shipments made within the Peninsula. Shipments to the Canary Islands, the Balearic Islands and the rest of Europe are excluded from these promotions.
1.4 Reshipment and return policy due to Customer Absence
If the customer is not available during the three delivery attempts made by our transport companies (TIPSA, CTT, Correos, GLS), the package will be held at the corresponding branch for a period of 10 days so that the customer can collect it (in the case of TIPSA). If the package is not collected within this period, it will be returned to our warehouse. If the customer claims the package after its return, he/she may choose to have it resent, assuming the costs of the new shipment, or to have the amount paid refunded, minus the shipping costs and other costs related to the management of the package, within the following 30 days after placing the order.
1.5 Shipping Address Changes and Additional Costs.
In the event that the customer does not notify a change of address before the shipment of an order, and the order has to be redirected or rerouted due to a failed delivery, the additional costs generated by the courier company must be borne by the customer. These costs include the return of the package to our warehouses and its subsequent reshipment to the corrected address, with an amount of € 4.20 for each additional shipment that must be made.
1.6 Shipments to the Canary Islands and Customs Requirements.
In order to ship to the Canary Islands, it is essential that the customer provides their ID at the time of purchase or upon our request. If the customer does not provide this information and the package is held in customs, the shipment cannot be completed. In the event that the customer does not respond and the order is returned to our warehouses, all costs associated with the return and customs management must be covered by the customer. The amount of the order will be refunded minus the costs associated with the shipping and return of the package (which will depend on the weight and volume of the order).
