Cuando enviamos un pedido, automáticamente enviamos un email con toda la información del envío, incluido un número de seguimiento del paquete. Mediante este podrás seguir tu pedido.

Es posible que pueda haberte llegado a la carpeta de Spam. De todas maneras, en ocasiones tarde un máximo de 10 minutos en llegar. Si no te llega, contacta con nosotros.

Es muy posible que el código de descuento se haya caducado. Contacta con nosotros para solucionarlo.

DELIVERY TIMES, SHIPPING COSTS AND RETURNS.

POLITICS OF RETURNS

Our returns policy is governed by Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users, as well as by Law 7/1996 Regulation of Retail Trade, modified by Law 47/2002 to adapt it to European Directive 97/7/EC.

In this framework, Roots Barefoot clients count on a period of 14 days to exercise your right of withdrawal by making an unequivocal statement indicating your decision to cancel your purchases.

If you want to make a return, check the following points first:

– The product must be in perfect condition, with its labels and in its original packaging. It is very important that you return the product to us perfectly packaged. If it is damaged due to inappropriate packaging, we will not be able to accept the return.

– If there is a need to make a return, you can do it automatically on our website, in the returns section (located at the bottom of the website). There you can find the return instructions as well as the link to our returns platform (Reveni).

On this platform you will have to enter your order number and your email. Here you can choose which product you want to return. The return costs €3.75 , which will be subtracted from the amount to be returned. When you request the return, you will be sent a Post Office label so that you can take the package to the office that best suits you. You do not need to print this label, simply showing the barcode at the counter is enough. As soon as we receive the product, we will make the automatic refund.

– If the return is a consequence of an error in the manufacturing or handling of the order by our team, the shipping costs will be paid by us in full. Otherwise (particularly if there is an error in the shipping address), the associated costs must be paid by the customer.

– Products from the ROOTS CARE range do not accept returns or exchanges.

– The amount of the products will be refunded but not the shipping cost (€3.50).

However, contact us at contacto@rootsbarefoot.com if you have questions about how to proceed. Once we receive the merchandise in our warehouses and verify that all of the above conditions are met, we will accept the return of the product and the amount will be refunded - within a maximum period of 20 days - according to the payment method made or, where appropriate, the shipment of the new product.

You should keep in mind that, if it is a credit/debit card, the refund, depending on the specific bank used, may take up to 30 days to be effective.

The customer assumes the costs of the return, which has a fixed cost of €3.75.

Can I make a size and/or model change in sneakers (Roots Casual/ Roots Minimal/ Roots Freedom)?

Unfortunately we cannot currently offer size and/or model changes due to the difficulty of guaranteeing stock availability at all times. We work with limited stocks and it is possible that when changing sizes your number may not be available. Therefore, if you need another size or want to change the color, we recommend making a new purchase and managing the return of the unwanted item.

Are there products that CANNOT be returned?

Based on the current law cited at the beginning of this page, the following returns are NOT accepted:

1. Items that are in contact with the body for use : These types of items, for hygiene reasons, are not accepted for return or exchange. Examples: Full Root Care range : separators, spacers, aligner band, bunion corrector band, socks...
2. Items that are not suitable for resale . They must be returned in the same conditions in which they were received, with their original individual packaging and all their labels, in perfect condition. Used items are not accepted.

Our returns policy is governed by Royal Legislative Decree 1/2007, which approves the consolidated text of the General Law for the Defense of Consumers and Users, as well as by Law 7/1996 Regulation of Retail Trade, modified by Law 47/2002 to adapt it to the European Directive 97/7/CE.

In this framework, Roots Barefoot clients count on a period of 14 days to exercise any exchange or return.

IMPORTANT

It is very essential that you return the product to us unused and perfectly packaged . If we see signs of use or the product is damaged due to inappropriate packaging, we will not be able to accept the return.

HOW TO GET THE PRODUCT TO US?

For Returns: The product must be in perfect condition, with its labels and in its original packaging. The product must be returned in a cardboard box or shipping bag. Products that come directly without shipping packaging/protection will not be accepted . The Post Office label will be affixed to the shipping packaging.

For exchanges: The product must be in perfect condition, with its labels and in its original packaging. The carrier will pick up the product to be exchanged at your home and it must be properly packaged. He will deliver the new size to you below.

WHAT ITEMS CAN YOU RETURN or EXCHANGE THE SIZE?

We allow returns or size changes for CASUAL, FREEDOM and MINIMAL sneakers. To do this, the shoes must not have been used and must be returned in their original packaging in perfect condition and with all labels.

WHAT ITEMS CAN YOU NOT EXCHANGE OR RETURN?

Items that are in direct contact with the body for use or testing. For this type of items, for hygiene reasons, returns or exchanges are not accepted. Examples: ROOTS CARE complete range : separators, spacers, aligner band, bunion corrector band, ball and 5 TOE SOCKS.

To proceed with the return or size change, access our platform through this link: https://returns.reveni.io/roots-barefoot

If you have any questions, contact us at contacto@rootsbarefoot.com

Si, pero es importante que si te das cuenta de un error, nos lo comuniques lo antes posible. Si el pedido ya ha sido enviado, solo podremos modificar número de calle, piso, puerta, no calle ni código postal ni provincia.

Las devoluciones tardan en llegar a nuestro almacén aproximadamente 7/10 días. En el momento que recibamos el producto, si está en buenas condiciones, automáticamente se hará el reembolso. El plazo oficial de reembolso del dinero es 20 días.

Nos esforzamos mucho en ofrecer una respuesta lo más rápida posible, tanto vía email como vía chat online. Normalmente si no te hemos respondido en 24/48h vuelve a escribirnos porque igual se ha transpapelado el mensaje.