Here are some of the questions that you have sent us the most but if you have any others, do not hesitate to contact us and we will be more than happy to answer you.

Frequent questions

How to transition to barefoot shoes

To transition to barefoot footwear, start gradually. Wear your barefoot shoes for short periods of time at first, allowing your feet to adapt. Progressively increase the time of use to strengthen muscles. Maintain a natural posture and pay attention to the way you walk. Listen to your body and if you feel any discomfort, reduce the time of use.

If you need more information on how to make a correct transition to bareefot footwear, we encourage you to read the following blog.

Transition to Barefoot Footwear: A Comprehensive Guide to a Successful Adaptation

Can sneakers be washed?

Of course! You can wash your Roots sneakers following the same care recommendations that apply to most sneakers on the market. Use a cold wash, a mild detergent and low washing speed. Then, be sure to dry them at room temperature and avoid direct exposure to the sun or excessive heat. This will keep your shoes in optimal condition and ready to continue providing comfort.

I'm not sure what my size is

Inside each shoe you can find a link that indicates What is my size? This link will guide you on how to measure your foot and choose the correct size based on the footwear you want.

If you have any further questions regarding sizes, you can always write to us at rootsbarefoot@gmail.con and we will be happy to help you.

How long a day can I use the separators? And the aligners?

You can wear toe separators and spacers all day long, depending on your comfort. However, it is advisable to start with short intervals and gradually increase. From our experience, if you wear traditional footwear at first, your feet will not last more than a few minutes. With time and progressive adaptation you will be able to wear them for hours without remembering them.

How long is it necessary to use the decontracting ball?

To obtain the benefits of the decontracting ball, it is recommended to use it for 5 to 10 minutes daily. This time is enough to massage and relax your feet, improve circulation and relieve accumulated tension. Remember to listen to your body and adjust the duration according to your comfort and needs.

We recommend starting sitting. As our feet get used to the sensations, we can continue supporting our body on a table so that we can exert more pressure on the foot without dropping all of our body weight. Over time you will be able to stand on the ball without feeling any type of pain, it is the magic of the adaptation of our feet.

Is it better to wear 5-finger or normal socks?

It is preferable to wear toe socks instead of regular socks when wearing barefoot shoes. Toe socks allow the toes to expand naturally, promoting a more natural and balanced stride. Normal socks tend to compress the toes due to the elastic, which goes against the comfort and benefits of barefoot.

Which separator best suits my lifestyle?

In reality, both types can work well for you, it just depends on when you want to use them.

  • Toe separators: They provide greater separation between your fingers, which will give you greater balance. They are more flexible, allowing for more natural movement. They are completely attached to the foot, so during dynamic sports activities such as walking, running or training, you won't even know you're wearing them!
  • Finger spacers : The space between the fingers is smaller, which means you can wear it for longer without noticing. In addition, they do not squeeze the fingers, which makes them more comfortable for long periods of time. The material is harder, this makes them tremendously durable.

Our personal recommendation would be to use the spacers during your work day since you will not notice that you are wearing them and combine them with separators during more specific moments such as sports, stretching, training in the gym, etc. These separators provide many benefits in activities of this type.

Does it make sense to sleep with dividers?

No. The best way to obtain all the benefits of separators is if they are used while moving, practicing sports activities such as training, running, practicing CrossFit, but also walking. It is at these moments when the foot muscles are activated. If you put them on statically, your foot will return to its shape as soon as you take them off.

How to track my order?

When an order is shipped, we automatically send an email with all the shipping information, which includes the tracking number. Through this you can track your order.

I sent an email to customer service, how long does it take to respond?

We try very hard to offer a response as quickly as possible, both via email and online chat. Normally, within a period of 5 hours and a maximum of 24 hours, you will have received our response.

My discount code is not working.

It is possible that it may have landed in your Spam folder. If you still can't find it, contact us.

Can the delivery address be changed?

Yes, but it is important that if you notice an error, you notify us as soon as possible. If the order has already been sent, we can only modify the street, floor, or door number, not the street or postal code or province.

How long does it take to receive a refund after returning a product?

Returns take approximately 1 week to arrive at our warehouse. As soon as we receive the product, if it is in good condition, the refund will automatically be made.