Returns & Exchanges.

Our returns policy is governed by Royal Legislative Decree 1/2007, which approves the consolidated text of the General Law for the Defense of Consumers and Users, as well as by Law 7/1996 Regulation of Retail Trade, modified by Law 47/2002 to adapt it to the European Directive 97/7/CE.

In this framework, Roots Barefoot clients count on a period of 14 days to exercise any exchange or return.

IMPORTANT

It is very essential that you return the product to us unused and perfectly packaged . If we see signs of use or the product is damaged due to inappropriate packaging, we will not be able to accept the return.

HOW TO GET THE PRODUCT TO US?

For Returns: The product must be in perfect condition, with its labels and in its original packaging. The product must be returned in a cardboard box or shipping bag. Products that come directly without shipping packaging/protection will not be accepted . The Post Office label will be affixed to the shipping packaging.

For exchanges: The product must be in perfect condition, with its labels and in its original packaging. The carrier will pick up the product to be exchanged at your home and it must be properly packaged. He will deliver the new size to you below.

WHAT ITEMS CAN YOU RETURN or EXCHANGE THE SIZE?

We allow returns or size changes for CASUAL, FREEDOM and MINIMAL sneakers. To do this, the shoes must not have been used and must be returned in their original packaging in perfect condition and with all labels.

WHAT ITEMS CAN YOU NOT EXCHANGE OR RETURN?

Items that are in direct contact with the body for use or testing. For this type of items, for hygiene reasons, returns or exchanges are not accepted. Examples: ROOTS CARE complete range : separators, spacers, aligner band, bunion corrector band, ball and 5 TOE SOCKS.

To proceed with the return or size change, access our platform through this link: https://returns.reveni.io/roots-barefoot

If you have any questions, contact us at contacto@rootsbarefoot.com