Our returns policy is governed by Royal Legislative Decree 1/2007 of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users, as well as Law 7/1996 on the Regulation of Retail Trade, amended by Law 47/2002 to adapt it to European Directive 97/7/EC.

At Roots Barefoot, customers have 14 calendar days from receipt of their order to exercise their right of withdrawal, in accordance with current legislation. In addition, our commercial policies offer a simple returns process, also within a period of 14 calendar days. Products must be unused, in their original packaging, and include all tags and accessories; otherwise, we may not accept the exchange or return. 

1. SIZE EXCHANGE POLICY 

1.1 Footwear size exchange fees

• Spain and the Balearic Islands The first footwear size exchange is free of charge.  From the second exchange onward, the cost is €5.90. 
• Portugal:  The first footwear size exchange is free of charge.  From the second exchange onward, the cost is €5.90
• Canary Islands: Size exchanges are not available; returns only.
• International: International size exchanges cost €15. Any shipment outside mainland Spain, Portugal, the Balearic Islands and the Canary Islands is considered international, including countries within the European Union and the rest of Europe.

1.2 Requirements for accepting a footwear size exchange: 

• The footwear to be exchanged must arrive at ROOTS Barefoot in perfect condition, with no signs of use that would prevent it from being resold (clean soles, no deformations or wear marks on the materials).
• All tags and the original packaging must be kept.
• The product must be properly protected with additional packaging to prevent damage during shipping.
• If the product or its original box arrives damaged due to inadequate packaging, the exchange will be rejected.
  

1.3 How do I exchange a size?

• Manage your exchange through our returns platform (Reveni) in the "How to manage size exchanges and returns?" section of our website.
• Enter your order number and email address on the platform and select: size exchange. 
• You can select an exchange for the same color or a different one. 

1.4 What do you need to do to exchange sizes?

• Complete the process on our REVENI platform.
• Once you’ve completed the process, you’ll receive a return label by email. Show it at the Correos post office when returning the incorrect size. There’s no need to print it. Returns are not handled at your home; you’ll need to take the product to the selected carrier’s facility. 
• Protect the original box with packaging to prevent it from being damaged during shipping. Do not stick the shipping label directly onto the box. 
• There’s nothing else you need to do. You’ll receive the new size at your home in the next few days.

1.5 Size or product exchanges for ROOTS CARE, socks, and hygiene accessories

For hygiene reasons, Roots Care range products, socks, insoles, and accessories that come into direct contact with the body are subject to special exchange and return conditions.

We may accept size or product exchanges for ROOTS CARE and SOCKS products, always subject to prior approval by Roots Barefoot and only if the product meets all of these conditions:

• It has not been used.
• It has not been tried directly on the skin.
• It has not been unsealed.
• Its original packaging remains intact.
• It retains all its original tags, seals, bags, boxes, or packaging.
• It shows no signs of tampering, use, wear, dirt, odor, stains, hair, traces of skin, deformation, or any indication that would prevent it from being resold.

The cost of a size exchange or product exchange for ROOTS CARE and SOCKS is €5.90 (for Spain and Portugal) and €15 (for countries other than these) and will be processed through our exchanges and returns platform, Reveni.

Roots Barefoot reserves the right to reject an exchange or return if, upon receiving the product, we find that it does not meet the stated conditions.

Returns will not be accepted in the following cases, among others:

• ROOTS CARE products with an opened or unsealed package.
• Toe separators, spacers, bands, or balls without their original, intact packaging.
• Socks without a tag, without their original packaging, or showing any sign of having been tried on.
• Insoles that have been used, marked, deformed, or are not in their packaging.
• Products with odors, stains, dirt, hair, traces of skin, or signs of use.
• Incomplete products or products returned without all their original accessories, instructions, bags, or protective packaging.

This policy applies in accordance with Article 103.e of Royal Legislative Decree 1/2007, which excludes the right of withdrawal for sealed goods that are unsuitable for return for health protection or hygiene reasons and have been unsealed after delivery.

2. RETURN POLICY

 2.1 Fees

• Mainland Spain, Balearic Islands: A fee of €5.90 will be charged for the return of up to 2 products, and €3.00 for each additional product. 
• Portugal A fee of €5.90 will be charged for returning up to 2 products and €3.00 for each additional product.
• Canary Islands: the customer is responsible for the cost (including customs charges). ROOTS BAREFOOT SL will not pay any return costs not covered by the customer. 
• International: A fee of €15.00 will be charged for returning up to 2 products, and €3.00 for each additional product. Any shipment outside mainland Spain, the Balearic Islands, the Canary Islands, and Portugal is considered international, including shipments to countries within the European Union and the rest of Europe.

2.2 Return requirements:

• The footwear must be in perfect condition, with no signs of use that would prevent it from being sold (clean soles, materials with no deformation or signs of wear).
• All tags and the original packaging must be retained.
• The product must be properly protected with additional packaging to prevent damage during shipping.
• If the product arrives damaged or the box is unusable due to inadequate packaging, the return will be rejected.
  

• Products provided as a promotional gift are part of a sales promotion conditional on the purchase being completed.

   

  In the event of a full or partial order return, the customer must also return the promotional product, unused, in its original packaging, and in a condition suitable for resale.

  If the promotional product is not returned, is returned used or incomplete, or is in a condition that prevents it from being resold, ROOTS BAREFOOT reserves the right to deduct from the refund the value of the product not returned, calculated based on its current retail price without the promotion at the time of purchase.

  This condition applies regardless of the reason for the return and does not affect the legal right to withdraw from the main order.

2.3 How do I make a return?

• Make your return on our website through the section "How do I manage size exchanges and returns?", following the instructions and accessing our returns platform (Reveni).
• Enter your order number and email address on the platform, then select the product you want to return/exchange. 
• Returns are not handled at home; customers must take the product to the selected shipping company’s premises to return it.